Job Information
UnitedHealth Group Manager Technical Project or Program Management in Hyderabad, India
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We’re Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum.
We are seeking a dynamic individual who embodies modern engineering culture - someone with deep engineering expertise within a digital product model, a passion for innovation, and a relentless drive to enhance the consumer experience. Our ideal candidate thrives in an agile, fast-paced rapid-prototyping environment, embraces DevOps and continuous integration/continuous deployment (CI/CD) practices, and champions the Voice of the Customer. If you are driven by the pursuit of excellence, eager to innovate, and excited to make a tangible impact within a team that embraces modern technologies and consumer-centric strategies, while prioritizing robust cyber-security protocols, we invite you to explore this exciting opportunity with us. Join our team and be at the forefront of shaping the future of healthcare, where your unique skills will not only be recognized but celebrated.
In this Technical Project manager/ Scrum Master role, you will be responsible for managing projects from the Initiation phase of the SDLC through the Release phase of the Optum SDLC. You will work in a high performing Agile model.
We are seeking a highly skilled and experienced Scrum Master to join our team. As a Scrum Master, you will play a critical role in driving the successful delivery of software solutions in US healthcare industry. You will be responsible for facilitating the agile development process, liaising with product and automation teams, and ensuring efficient collaboration to deliver value to our business customers. The ideal candidate will have more than 10 years of industry experience with a solid background in US healthcare domain.
Primary Responsibilities:
Act as a servant leader and coach to the development teams, guiding them in adopting and implementing agile principles and practices
Facilitate all Agile ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives, ensuring adherence to Scrum framework
Collaborate with product owners, business stakeholders, and development teams to define project goals, scope, and backlog items
Work closely with product and automation teams to ensure that the software solutions deliver value to business customers
Foster a culture of continuous improvement, identifying and implementing process improvements to enhance team productivity and delivery efficiency
Promote effective communication and collaboration within and across teams, ensuring clear understanding of project priorities, timelines, and dependencies
Facilitate conflict resolution and help teams make decisions by fostering a collaborative and inclusive environment
Monitor and track project progress, ensuring that the team is meeting sprint goals, deliverables, and timelines
Identify and mitigate risks and issues that may impact project delivery, escalating as needed
Collaborate with other Scrum Masters and Agile coaches across the organization to share best practices and drive continuous improvement
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or reassignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's degree
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
10+ years of industry experience, with a solid focus in US healthcare industry
Extensive experience in liaising with product and automation teams to deliver value to business customers
Extensive experience working in US Healthcare domain
Solid knowledge and understanding of Agile methodologies (Scrum, Kanban, etc.) and their application in software development projects
Proven excellent facilitation, communication, and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
Proven ability to handle multiple priorities and work in a fast-paced, dynamic environment
Proven solid problem-solving and conflict resolution skills
Preferred Qualifications:
Second level Scrum Master certification (CSP, PSM II)
2+ years of experience playing the Scrum Master role
Hands-on experience in tools like Rally, ALM
Experience with Agile project management tools (e.g., Rally, JIRA, Trello, etc.)
Healthcare domain experience
Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
Exposure to AI/ML based projects
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.