Job Information
Microsoft Corporation Product Manager in Hyderabad, India
Do you relish using data driven insights to influence how a business function? Does the thought of simplifying complex business processes using actionable insights bring out your creative side? Do you have the technical chops to dig deep into cloud, mobile and enterprise integration technologies and deliver mission critical enterprise Services? Are you passionate about creating delightful user experiences using cutting edge tech and processes? Do you occasionally enjoy munching through a plate of "impossible" for breakfast?!
The Microsoft Digital – Customer Experiences team builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Our employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!
Microsoft Digital – Customer Experiences Professional Services is a highly motivated team focused on helping both our Microsoft Consulting, Customer Success and Customer Support stakeholders and our own team members achieve their full potential. To enable Microsoft to transform into a real-time enterprise, we Connect the Company, delight our Customers, and Inspire the Industry.
As a Product Manager for the Professional Services Engineering team, you will identify, document, prioritize, and communicate the work that our engineering teams need to deliver based on quantifiable value to Microsoft. Core job responsibilities include:
1) Driving strategic insight to industry best practices, trending and benchmarking, and market research
2) Creation, communication, facilitation, and overall ownership of scenarios, features, and user stories in Azure Devops
3) Collaborating with business partners and engineering teams to drive positive and impactful business outcomes that align to quantifiable business metrics.
Responsibilities
You would join the team as a Product Manager focused on the Global Capacity management platform that powers Microsoft's Consulting, Customer Success and Customer Support business. This is a great opportunity for talented individuals to help surface transformational opportunities through a deep understanding of business processes combined with analytical knowhow. You’ll have immediate impact by:
Deeply understanding how Enterprise Services functions today and how we can optimize operations through quality & timely insights built on a high speed, high scale tech stack
Partnering closely with other Engineering teams to light up integrated experiences across the user journey
Driving a service vision and definition (as well as key success criteria), arriving at business outcomes and roadmap definition, defining system roadmap required to meet core business outcomes, and creating high quality features and user stories to deliver on those outcomes.
Provide thought leadership on how scenarios and features will be implemented across multiple systems and organizations
Developing and sustaining strong working relationships with business, application program managers, software engineers, services engineers, vendors and Engineering peers.
Qualifications
Required Qualifications:
2+ years of IT/Product Engineering experience with good understanding of the Agile framework.
A minimum of a bachelor’s degree in Computer Science or Engineering, or a related field, or equivalent alternative education, skills, and/or practical experience is required, MBA preferred.
Passionate problem solver who continuously strives to make things better.
Enjoy wearing multiple hats and digging in to make things happen. Equally comfortable articulating the big picture and refining the small details
Customer and data obsessed, always learning and refining your features to deliver maximum business impact
Love pushing for clarity in communication and can explain large, complex systems, in simple-straightforward language. Strong communication skills (verbal, written, and presentation)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .