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About Cornerstone OnDemand

Cornerstone OnDemand (NASDAQ: CSOD) was founded with a

passion for empowering people through learning and a conviction that people

should be your organization's greatest competitive advantage. Cornerstone is a recognized

global human capital management (HCM) leader with a core belief that companies

thrive when they help their employees to realize their potential. Putting this

belief into practice, Cornerstone offers solutions to help companies

strategically manage and continuously develop their talent throughout the

entire employee lifecycle. Featuring comprehensive recruiting, personalized

learning, development-driven performance management, and holistic HR planning,

Cornerstone's human capital management is successfully used by more than 7000

global clients of all sizes, representing all major industries, spanning over

75 million users across 192 countries and 43 languages. Using one data model

and one integrated, extensible platform, Cornerstone HCM platform gives clients

greater talent insights, recommendations and supporting tools to meet their

growing human capital management needs.

Responsibilities:

Develop a deep knowledge of SumTotal's range of

enterprise products.

Communicating with corporate customers via CRM,

telephone, email, or other media as applicable, regarding technically

complex problems identified in SumTotal's software products, and

maintaining effective customer relations.

Solve user issues, ranging from basic to

technically complex, including software functionality, data

communication/networking troubleshooting, OS and browser-related issues.

Partner with cross-functional teams on complex

customer issues, ensuring root cause is identified and fixed.

Escalate & facilitate top-priority,

production-critical issues to the appropriate teams for resolution.

Resolve incidents and keep customers updated

during the issue resolution process as per SLAs.

Maintain ownership of issues until resolution,

drive internal teams in support of solution needs and timely resolution,

considering the customer's business impact.

Create, and publish, internal and customer-facing

knowledge base documentation to enhance customer engagement with Sum

Total's self-service options.

Ensure customers can execute their business

objectives through the use of our application.

Assist internal team with case prioritization to

ensure successful go-live of new customers.

Requirements:

Knowledge of SQL programming (DML/DDL/joins) is

mandatory.

Knowledge of Webservices Technologies like REST

API/SOAP/ODATA is added advantage.

Knowledge of NoSQL and authentication Technologies

like LDAP, SSO, OpenID, ADFS, etc. is an added advantage.

Should have hands-on experience in debugging

web-based applications.

Exposure to tools like Fiddler, Wireshark,

Browser-based Developer Tools, Postman etc.

Should have exposure to talking to clients/end customers.

Strong customer service focus, good

problem-solving skills, and excellent communication skills

Ability to communicate effectively to varying

levels within the organization.

Graduation in Engineering / Sciences or a Post

graduate degree in Computer Sciences

5+ years' of experience in application support.

Must be adaptable and have a strong disposition to

learn in a fast-paced environment.

Note : This Role Requires the Incumbent to work in alignment with the US EST Hours This would be a Night Shift in India

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com