Shire Jobs

Job Description:

Overview:

We are seeking a highly skilled T2 Support Engineer with 3-5 years of experience in production support for mission-critical, high-performance applications. The ideal candidate will have strong expertise in Docker, Kubernetes, Microsoft Azure Cloud, Linux, Windows, and networking. This role involves handling user tickets, routine infrastructure-related tasks, and deploying Java-based applications in both on-premises and Azure cloud environments. The job responsibilities are split approximately 40% for support tasks and 60% for infrastructure-related tasks.

Roles and Responsibilities:

Support (40%):

• Production Support : Provide production support for mission-critical applications, ensuring high performance and availability.

• Root Cause Analysis : Conduct root cause analysis for network, application, infrastructure, and service issues, documenting findings for future prevention.

• Application Support : Provide day-to-day operations support for mission-critical applications, including fault management, access management, performance monitoring, capacity planning, and network monitoring.

• Monitoring and Tickets : Monitor systems and analyze tickets using standard monitoring tools, ensuring timely resolution and maintaining system health.

Infrastructure (60%):

• Infrastructure Management : Build, manage, and maintain deployment, monitoring, and operations tools.

• Maintenance and Patching : Support infrastructure and software maintenance, including patching and remediating vulnerabilities.

• Cloud Infrastructure Support : Serve as an escalation point for T2-T3 cloud infrastructure support.

• Azure Management : Deploy and manage Azure resources and handle security vulnerabilities, manage secrets and certificates using Azure Key Vault, and set up private endpoints and routing tables.

• Docker and Git : Manage Docker processes (build, push to repository) and maintain Git repositories.

• Operating Systems Management : Administer Linux and Windows systems, including file permissions, filesystem management, performance tuning, user administration, and troubleshooting.

• Automation and CI/CD : Utilize tools like Ansible, Jenkins, and GitHub for automation and CI/CD pipeline setup.

Mandatory Skills:

• Experience : At least 2+ years of experience as a DevOps Engineer or in a similar role.

• Containerization : Demonstrable experience with Docker and Kubernetes.

• CI/CD Tools : Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).

• Monitoring Tools : Experience with monitoring and analyzing tickets using standard monitoring tools.

• Azure Skills : Proficiency in deploying and managing Azure resources.

• Scripting : Basic programming and scripting skills (preferably Python, Bash, Shell).

• Communication : Excellent communication, problem-solving, and organizational skills.

Good to Have Skills:

• Microservices : Experience in the development and deployment of microservices.

• DevOps Tools : Proficiency in tools like Ansible, Chef ,sTerraform, Jenkins, Splunk, ELK, Grafana, Nagios.

• Linux Administration : Experience with Linux administration (RHEL/CentOS/Ubuntu/Rocky).

• Web Servers : Knowledge of web servers like NGINX.

• Source Control : Experience with Git and related workflows.

Qualifications:

• Education : Bachelor’s degree in computer science, Information Technology, or a related field.

• Experience : 4+ years of experience in production support and DevOps roles.

Additional Information:

• Interpersonal Skills : Strong interpersonal communication skills (listening, speaking, writing) and the ability to work well in a diverse, team-focused environment with developers, product managers, and other stakeholders.

• Learning : Ability to gain deep knowledge of complex applications and provide recommendations for best practices and deployment strategies.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status