Job Information
Robert Half Customer Service Representative in Indianapolis, Indiana
Description
Robert Half has an excellent job opportunity for an articulate, highly-skilled Customer Service Representative looking to expand their career. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. This Customer Service Representative opportunity is located in Indianapolis, Indiana, and is a long-term contract / contract-to-hire engagement.
Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers via phone, email, chat, or in-person interactions.
Problem Resolution: Identify customer concerns or complaints and work proactively to resolve issues, escalate complex issues as needed, and follow up to ensure resolution.
Communication: Communicate clearly and professionally with customers, colleagues, and other departments to relay information, provide updates, and collaborate on issue resolution.
Documentation: Accurately document customer interactions, inquiries, and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
Feedback Collection: Gather feedback from customers to identify trends, issues, and opportunities for improvement, and relay this information to relevant departments for action.
Process Improvement: Identify inefficiencies or areas for improvement in customer service processes and procedures, and collaborate with team members and management to implement solutions.
Compliance: Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions and transactions.
Requirements
Customer Service Experience: Minimum of 2 years of experience in a customer service or customer-facing role, preferably in a retail, hospitality, or call center environment.
Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly, listen actively, and empathize with customers' needs and concerns.
Problem-Solving Ability: Strong problem-solving skills, with the ability to quickly assess situations, identify solutions, and make sound decisions under pressure.
Empathy and Patience: Demonstrated ability to remain calm, patient, and empathetic when dealing with challenging or upset customers, maintaining professionalism and a positive attitude.
Team Player: Ability to collaborate effectively with colleagues and other departments to achieve common goals and deliver exceptional customer service.
Technical Proficiency: Basic proficiency with computer systems, including data entry, navigating multiple applications simultaneously, and using CRM software or similar tools.
Adaptability: Flexibility to adapt to changing priorities, processes, and procedures in a dynamic customer service environment.
Attention to Detail: Meticulous attention to detail and accuracy in order processing, documentation, and communication with customers.
High School Diploma or Equivalent: High school diploma or equivalent education required; additional education or training in customer service or related fields is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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