Job Information
Robert Half Customer Service Representative in Indianapolis, Indiana
Description
We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in the construction/contractor industry based in Indianapolis, Indiana. This role is primarily customer service-oriented, with a focus on maintaining and managing customer accounts. THIS POSITION REQUIRES THE ABILITY TO WORK 4- 10 HOUR DAYS, FRIDAY-MONDAY 7AM-6PM OR 10AM-9PM ON-SITE.
Responsibilities:
Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding of company products, services, and policies.
Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
Assist in other administrative duties as requested.
Requirements
• Minimum of 3 years of experience in a customer service role within the construction/contractor industry
• Proven skills in customer service, including the ability to handle and resolve customer inquiries and complaints effectively
• Experience in creating and providing quotations to customers
• Ability to confirm and coordinate appointments, ensuring efficient scheduling of services
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of customers
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and deadlines simultaneously
• High level of accuracy and attention to detail in all work
• Ability to work collaboratively within a team environment, as well as independently when required
• Proactive approach to problem-solving and the ability to make sound decisions under pressure.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .