Robert Half Medical Customer Service Specialist in INDIANAPOLIS, Indiana
The Robert Half Healthcare Practice has partnered with a large healthcare network to secure their newest full-time Medical Customer Service Specialists! We are excited to review resumes immediately, if you are interested in the below opportunity, please apply directly!
Medical Customer Service Specialist - full-time, flexible shifts available, and a hybrid work-from-home ability!
While in this position, you would get to do the following each day:
Handle patient calls as they come through the system
Work in an administrative capacity throughout the calls to accurately log all information
Receives and places inbound and outbound telephonic triage and appointment scheduling phone calls
Answers patient telephone inquiries regarding Eskenazi Health, Specialty Clinics, and Ambulatory Care
Identifies the patient within the Eskenazi Health network
Obtains and verifies medical record number for existing patients; obtains and provides medical record number for new patients, refers all inquiries to the appropriate area(s) of service
Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patient served, (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, and geriatric)
Provides the highest quality of customer service to patients
Schedules/reschedules appointments; recording accurate appointment date and time and relaying information to the patient
Ensure that received referrals are addressed in a timely manner, prioritizing urgent items appropriately
Act as point of contact and provide direct access to patients and providers with questions or concerns surrounding referrals or authorizations
Informs Connections’ triage nurse of callers with emergent symptoms for triage and serves as clinic liaison to assigned clinics
Responds quickly to requests and takes immediate action, giving attention to detail; thoroughly explains delays in resolving patient concerns
Documents all inquiries accurately for medical, legal, and statistical purposes
Informs patient and/or family of the patient obligation policy and directs patient to financial counselors when patient has no coverage for ordered procedure or visits
If you are interested in being considered for this opportunity, please apply directly for immediate consideration!
Over a (1) year of experience in business, health care, and customer service experience, office management, or health information management of a medical office setting. High School diploma or equivalent required; Associate’s degree is preferred.
Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management are highly preferred
Certificate in medical terminology highly preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.