Job Information
House of Blues Merchandise Specialist - Old National Centre in Indianapolis, Indiana
Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/
Who are you?
Employees have a leading role in service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create One in a Lifetime Experiences for our Fans.
Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical conditions, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promoting from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The Role:
Merchandise Specialists are directly supervised by the venue’s Merchandise Manager. They are scheduled on a show-by-show basis based on skills, availability, and rotation. They arrive at a concert venue on show day and support general operations, including merchandise inventory, distribution, and visual display. Specialists will fulfill customer orders quickly and carefully, as well as performing secondary tasks as prescribed by the Merchandise Manager. After the show, specialists reassemble the remaining merchandise, support over-all reconciliation, and perform reset duties for the stand locations.
Assemble temporary locations as needed to support show operations
Clean merchandise sales locations as needed to ensure a positive experience for the customers
Assist in transport and organization of merchandise inventory as part of initial receipt of goods
Selling artist merchandise to fans including t-shirts, posters and other miscellaneous items from the tour
Working knowledge of cash handling, calculator skills, guest relations, register skills, cash outs and salesmanship
Skills in communication, selling, accuracy with numbers, counting inventory
Consolidate inventory from stand location into a single inventory for reconciliation, by style and size
Assist in transport and load-out of reconciled inventory as part of operational close-out
Manage Cash 2 Card cashless system
Responsible for handling sales transactions, money, and accounting for amount received during the show
Ability to work in a fast-paced environment
Helping answer questions from guests regarding the venue and merchandise
Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
Follow instructions given by their supervisor, the venue’s Merchandise Manager, for any other work required to complete show close-out
Must be 18 years or older to apply
Policies Impacting Merchandise Specialists
Merchandise Specialists are expected to arrive on-time, as scheduled by the Merchandise Manager. If a Specialist cannot arrive at the assigned time, it is their responsibility to contact the Manager and provide revised availability. The Manager then has the right to revise arrival time or cancel the assigned shift based on Specialist availability.
Specialists are scheduled on an event-to-event basis, depending upon their availability, skill-set, and overall need of the show’s merchandise operation. Live Nation does not employ a system of seniority to schedule Merchandise Specialists. If available staff exceed the needs of a particular show, Merchandise Managers will strive to ensure Specialists are provided with the opportunity to work shows on a rotational basis.
Specialists are required to behave in a polite, professional, respectful manner while on venue grounds. Violations of this bedrock standard will be addressed seriously, using Live Nation disciplinary policies as needed to ensure a safe and comfortable workplace.
Firearms and other weapons are not allowed on venue property unless specifically approved by Venue Management.
Job Requirements
Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
Must be able to stand for long periods of time
Must be able to lift up to a 50 pound box
Must be able to work in outdoor environments in extreme temperatures
Must have a working understanding of touch-screen based systems
Must be of legal working age in the state
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.