Job Information
Kalmar Solutions Service Supervisor - IPS Port Botany in Ingleburn, Australia
Category: Kalmar
Facility: Service
Location:
Ingleburn, NSW, AU
Service Supervisor - IPS Port Botany
Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.
Purpose of the position
Supports the Technicians and boilermaker/s in the daily activity and planning for work
Understands how the site and operation works and looks for opportunities to drive cost reduction, early intervention repair work or improvements to extend operating life of all non straddle related equipment at the site
Responsible for: daily customer service execution on quality and on time
Accountable for: Customer satisfaction
Ensure smooth day to day running of the site
Main tasks and responsibilities
Kalmar Values
- Demonstrate compliance and commitment to the company’s values
Occupational Health & Safety Compliance
Ensure all company policies and procedures are understood and adhered to by all site staff
Ensure equipment / tools are maintained to safe and serviceable level
Ensure the safety of all persons in the workshop, storage and crane testing area
Ensure that all allocated work areas are maintained in a safe, clean and tidy condition at all times
Personal Development Plans (PDPs)
- Active participation in and commitment to the company’s Personal Development Plans (PDPs)
Site Duties
Ensure all site service employees comply with Kalmar company procedures and regulations
Ensure compliance of site maintenance agreement
Ensure PM servicing is on time and up to date
Ensure repair work is carried out efficiently to minimize machine down time
Ensure all out of contract work is carried out in a timely and efficient manner
Develop additional business within the port operation
Stock Control
Supervise allocation of spare parts for service work
Maintain spare parts stock levels to ensure availability of PM service parts
Maintain spare parts stock levels to ensure availability of recommended stock holding
Manage all assets to ensure effective utilisation
Reporting
Provide regular and timely financial reporting to Services Director
Provide regular and timely personnel utilisation reporting to the Services Director
Provide technical reporting to the Services Director when required
Relationship building
Liaise with client site representative
Provide regular and timely reporting to client representative in line with site maintenance agreement
Work in close cooperation with Dispatchers to align on efficient work plans
Warranty
- Ensure all warranty repairs are carried out in an efficient and timely manner
Company Assets
- Ensure that assets of the company in your control (vehicle, mobile phone, material etc) are maintained and kept in good condition and in accordance with the company’s policies and procedures
Additional
- Other duties as requested by your manager
What you’ll need to succeed
Education
Mechanical / electrical engineering tertiary qualification or;
Formal trade qualification (mechanical / electrical)
Completion of year 12
Experience
Must have leadership experience experience within a mechanical or electrical industry
Experience with cranes in the mechanical handling, port or industrial operations industry sector
Previous experience in using a computer based service and or maintenance management system
Competencies
Good customer communication, structured, service minded, customer-oriented
Relationship building
Team player
Attention to detail
Motivating, mentoring and inspiring people
Excellent work ethic
Ability to participate in all training and development programs
Ability to get things done
Cultural sensitivity and adaptability
Skills & Knowledge
Ability to plan efficient service execution
Exceptional people management skills
Project management
Knowledge in operating to a budget
Knowledge in maintaining an investment budget
Knowledge in maintaining spare parts inventory
Advance skills in preparing reports
Intermediate skills in Microsoft applications
Customer service skills
Effective time management skills
Sound analytical and numeracy skills
Strong communication skills (written and verbal)
Excellent interpersonal skills (ability to deal with all stakeholders in the business)
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application with salary request and CV.
Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion.
www.kalmarglobal.com