Job Information
WEC Energy Group Customer Service Supervisor in Iron Mountain, Michigan
Customer Service Supervisor
We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Menominee, Michigan locations.
Job Summary
The Customer Service Supervisor is responsible for leading a team of Energy Service Consultants, Residential Energy Service Consultants, Customer Service Technicians, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies and WPS gas and electric customers.
Job Responsibilities
Customer Service Supervisor is responsible for the following duties:
Lead a team of Energy Service Consultants, Customer Service Technicians, Designers,
Expediting Clerks, and other clerical employees
Provide a high level of proactive service to We Energies gas and electric customers
Provide coaching, counseling, discipline, training and development to team members as required
Establish performance management and development plans (goals) annually with each team member
Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team
members and adjust plans and priorities to meet goals as necessary
Provide strategic leadership to establish and maintain relationships with customers and communities that result
in strong loyalty to WEC Energy Group as an energy provider
Work with Area Management for both Gas and Electric to ensure customer service and design needs are met
and a high quality product is maintained
Create an environment for team members to provide proactive service to customers and communities
concerning electric, gas, and steam delivery issues.
Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally.
Assist with storm restoration efforts within the Northcentral Area as needed.
This is a job family posting where experience will determine the level of responsibility.
Minimum Experience Required
Associate degree in business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
3+ years of customer service experience
Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
The Senior Customer Service Supervisor requires a minimum of 5 years in a leadership position, and a minimum of 3 years supervisory experience in a customer service environment
Preferred Qualifications
- Bachelor's Degree is Preferred
End Date: 07/01/2024
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)
Location:
Iron Mountain, MI, US, 49801 Menominee, MI, US, 49858-2503
Company: We Energies (WE)
Req ID: 4242