Job Information
MetLife Client Services Consultant I in Irvine, California
This role will act as the liaison between MetLife and the customer in providing educational information, resolving member conflicts and issues, and assisting the client with day-to-day administration.
The duties and responsibilities include:
General Support:
Develops and manages relationships with key customer stakeholders (benefits, payroll, HR, etc.).
Participate in customers’ benefits meetings and other activities, as appropriate.
Assist in the resolution of escalated matters, including any appeals that are filed.
Provide consultation to the customer on best practices, regulations, improved efficiencies, and alternate options as they are added to future state.
Assist employees and beneficiaries in filing claims.
Manages MetLife websites, MetLink/MyBenefits for the customer.
Utilizes Third-party Administrator system to help assist members (e.g. confirm members benefit status).
Contact Beneficiary to discuss overall claim process.
Provide Beneficiary Statement and the customer’s Checklist for completion (including the mailing details for the original Death Certificate), enter the claim details within the City’s Life Log (shared google sheet).
Complete and return any employer statements or other required paperwork on behalf of the employer to the Employee Benefits Division.
Collect/complete any related paperwork that is required by MetLife to process the claim.
Respond to all employee questions regarding evidence of insurability including those with a Rehire/Reinstatement break in coverage as well as those whose annual enrollment elections require evidence. Provide link/forms as requested.
Assist employees in completing and submitting the medical history statement.
Respond to all employee questions regarding Portability and Conversion. Provide forms and Continued Benefits contact information as requested.
Attend Open Enrollment in-person events.
Implement a communications strategy for Open Enrollment and other campaigns
Conduct informational calls/meetings to educate and inform employees about life benefits and troubleshoot and answer their questions regarding benefit amounts, evidence of insurability, eligibility, and administration.
Required:
High School Diploma or equivalent and 1-2 years of experience.
Ability to communicate clearly both verbally and in writing.
Some comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
Customer service and relationship management skills.
Understanding of how to provide exceptional customer service and how to develop relationships.
Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.
Proficient problem-solving skills.
General understanding of U.S. economy and employee benefits industry.
Proficient with Microsoft Office software.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.