Shire Jobs

Job Description

Responsible for overseeing the day-to-day operations and management of the CRM strategies and team, ensuring they align with business goals. Manage data integrity, lead operational teams, facilitate training, liaise with Salesforce representatives, ensure smooth communication between technical and non-technical stakeholders, and work towards continuous operational improvements. Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management. Initiate ideas for functionality and enhancements based on business process improvements. Take the initiative to learn and propose "best practices" and standards to correct or improve business processes as related to application responsibilities. Collaborate with other IT groups to ensure seamless integration and interoperability of CRM applications with other enterprise systems to support overall business objectives. Utilize effective organizational change management, including training, communication, and organizational alignment. Manage vendor relationships for consulting on development, configuration, and licensing. Measure and report on the impact of the application on business process efficiency, effectiveness, and user satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

7+ years of experience withing Solutions Management/ Technical Product Owner

5 plus years supporting Salesforce applications

2 plus years working with Salesforce.com (Specifically the Sales & Marketing modules)

Salesforce System Admin Certs (Integration experience)

Experience with high-level estimates

Experience with UAT Testing

Experience with Jira and MS Projects- Reviewing Jira stories and story boarding completions

Involved in sprint planning, product demos, print demos, and light experience with PI Planning Masters

Experience at big 4 null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.