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Our Fortune 500 client is seeking all levels of support engineers to join their team with a focus on Skype/TEAMS support. The levels range from 1 through 5 at $35-$48/hour! As a Skype/TEAMS Support Engineer, you will be providing enterprise customer support for MS TEAMS. The ideal candidate must understand the cloud, authentication with azure, network captures and M365 authentication.

Skype/TEAMS Support Engineer

18 month contract

Hybrid - Irving, TX & Remote

Typical Day in the Role:

• Purpose of the Team – Provide Teams support for Enterprise Level customers. To provide the best support, the support engineers must understand the cloud, authentication with azure, network captures, M365 authentication.

• Key projects - Will be working on support cases for M365 Enterprise Level customers.

• Typical task breakdown and operating rhythm – Work assigned tickets from the queue, collaborate with colleagues via various methods such as Teams meetings or group chats to triage on difficult cases.

• Unique Selling Points - Work from home

Candidate Requirements:

• 3+ years of troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Strong technical writing skills and familiarity with Microsoft 365 Office Applications.

• Experience troubleshooting VoIP call quality issues and strong networking experience with the underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.

• Experience working with Windows Server, Active Directory, and on premisesSession Border Controllers.

• Experience with Hybrid Teams configurations and Direct Routing.

• Knowledge of Microsoft 365 technologies – particularly, Skype for Business and Microsoft Teams.

• Knowledge of the Teams voice calling plans and subscription offerings.

• Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions.

• The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.

• Ability to effectively communicate technical issues to sometimes nontechnical customers and business executives.

• Strong organization, time management, communication, and documentation skills

Top 3 Hard Skills Required + Years of Experience, candidate must meet at least 3 of the following listed requirements below:

• Experience troubleshooting VoIP call quality issues and strong networking experience with the underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP | 3-7+ years of experience

• Experience supporting Microsoft Teams specifically and troubleshooting Teams specific call quality issues using the Teams Call Quality Dashboard and Teams admin center | 3-7+ years of experience

• The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues | 3-7+ years of experience

• Strong background in Windows based operating systems and applications | 3-7+ years of experience

• Strong troubleshooting and customer facing IT support experience | 3-7+ years of experience

• Experience working in an Enterprise level environment where you have worked with and directly supported executive members of an organization | 3-7+ years of experience

Nice to haves:

• MSFT Certifications such as:

• Microsoft 365 Certified: Teams Administrator Associate

• Previous MSFT work experience

• Experience working with and supporting customers in another language(s)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.