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Kforce Support Engineer in Irving, Texas

Kforce has a client in search of a Support Engineer in Irving, Texas (TX).Summary:Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.Duties:

  • Acts as the final point of escalation and resolution for technical support

  • Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues

  • Provides support via telephone, written correspondence, and electronic media

  • May act as technical lead and provide technical training, coaching, and mentoring to other engineers

  • May provide limited consulting to internal or external customers

  • May research technical documents and feature lists

  • B.S. degree in C.S. or E.E. or equivalent

  • MCSE I/MCSD/MCDBA is desirable

  • Additional Technology Certifications desirable - Cisco, Novell, UNIX, Compaq, Dell, etc.

  • Four or more years of experience in systems development, network operations, software support or I.T. consulting

  • Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report; Focus for this role will be working with the Windows Azure Active Directory components

  • Strong knowledge of Windows 2008, 2008 R2 and 2012 Server, Windows 8 and advanced knowledge on troubleshooting tools usage

  • Other specialty product knowledge may be required as well in Identity Authorization and Authentication

  • Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills

  • Effective learning skills

  • Works well in a team environment

Four or more years of industry experience with the following technologies:

  • Azure Active Directory

  • Identity Synchronization Technologies (Dirsync, AAD Connect, FIM, etc.)

  • Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING, etc.)

  • Identity and Access Management

  • Office 365 Identity Management

  • Cloud Domain Management

  • Cloud User Management and configuration

  • Strong problem-solving skills

  • Good Communication Skills - Spoken and written English (including technical writing)

  • Excellent demonstrated customer service skills

  • Effective learning skills

  • Works well in a team and collaborative environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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