Job Information
Citizens Business Banking Relationship Support Specialist in Iselin, New Jersey
Description
This position will provide high level personalized support to the Business Banking sales team members.
Complete several aspects of servicing for business portfolio customers that will elevate the customers experience with the intent to retain and grow existing portfolios
Responsible for all aspects of audit controls as they provide service to customers, as well as maintaining internal records for portfolios
Experience handling customer service needs as well as a clear understanding of business customer needs and products
Experience in Salesforce.com experience is a plus as this is the primary tool used by Business Banking sales along with AFS, which is the loan servicing system for business loans.
Required:
Strong customer service and interpersonal skills to interact with internal and external customers in a mature and professional manner; ability to understand complicated customer transactions, diagnose customer problems and determine appropriate solutions
Solid understanding of computers as well as Excel and Word programs
Qualifications
Required:
Strong customer service and interpersonal skills to interact with internal and external customers in a mature and professional manner; ability to understand complicated customer transactions, diagnose customer problems and determine appropriate solutions
Solid understanding of computers as well as Excel and Word programs
Preferred:
3 years customer service experience handling and resolving customer complaints
Continuously build customer relationships over the telephone through consistent follow up to problem resolution
Work with several partners to resolve problems, verify sales data and deepen partner relationships through collaborative problem resolution
Must be able to follow detailed set procedures to ensure the highest standards for audit and risk purposes
Preferred skills and understanding of business products to assist sales in providing customers with a positive experience
Preferred understanding of the flow of a business loan moving through the underwriting process from submission to closing
Basic understanding of key federal regulations and laws that impact business customers
High School or GED required
Associate's degree preferred
Hours and Work Schedule:
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM - 5:00PM
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.