Job Information
S&P Global Product Support Analyst in Islamabad, Pakistan
About the Role:
Grade Level (for internal use):
08
Job Title: Product Support Analyst
About the Role: We are seeking a dynamic Product Support Analyst to elevate our MDM support framework. This role is pivotal in delivering outstanding internal-customer service and driving operational efficiency.
Ideal Candidate Profile:
The Product Support Analyst we are looking for is someone who:
Exhibits a strong aptitude for analytical problem-solving and enjoys troubleshooting.
Demonstrates excellent teamwork abilities, thriving in both team environments and in cross-functional collaborations, particularly in virtual settings.
Communicates effectively and efficiently with internal customers, stakeholders, and team members, whether it be through Teams meetings, emails, or in-person interactions.
Is a motivated self-starter, capable of effective prioritization and follow-through.
Possesses strong organization skills and is attentive to detail.
Has a passion for learning and great attitude.
Core Responsibilities:
Manage incoming support requests from internal users, ensuring timely and effective resolutions.
Creates and maintains product and conditional master data in billing and sales systems.
Follows defined processes to maintain accurate master data (proper identification, standardization, and classification) for transaction processing in key systems.
Provides excellent customer service to internal stakeholders, including Finance, Product Management, Tax, Legal, Fulfillment, Order Management, Compliance, and others.
Identifies and conducts basis analysis of data quality issues and resolves as assigned.
Creates custom business reports using various internal business applications and tools.
Documents SOPs and performs stakeholder training as assigned.
Utilizes tools like Fusekit and Excel for data management tasks including querying, scrubbing, manipulation, and record insertion.
Preferred Experience/Skills:
Proven experience in managing request queues and adhering to SLAs.
Previous experience in Master Data Management (MDM) desired.
General understanding of Order-to-Cash business processes and framework.
Tools/Applications
Experience working in Salesforce and/or SAP
Microsoft Excel wiz
Experience with data visualization and data analytics tools is a plus (PowerBI, Tableau, Alteryx, etc.)
Strong communication, written and verbal, and interpersonal skills, with a history of delivering superior customer service.
Demonstrates ability to take ownership of incidents, tasks, or objectives, leveraging initiative to drive them to successful conclusions.
Return to Work : Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 299772
Posted On: 2024-04-09
Location: Islamabad, Pakistan