Job Information
Microsoft Corporation Cloud Solution Architect - Intune in Issy Les Moulineaux, France
As a Cloud Endpoint – Cloud Solution Architect (CSA), you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Your role is pivotal in helping our enterprise customers modernize their endpoints and adopt a Zero Trust security model. Your primary responsibility is to lead technical conversations, identify solutions to obstacles hindering customer success projects, and build customer confidence in using Microsoft 365 Solutions.
These solutions encompass Windows endpoints (physical or virtual), managed by Modern IT using Intune, Microsoft Endpoint Manager, Azure AD, Windows/Windows 365. You will work closely with field sales specialists to understand customer business challenges, formulate the necessary technology strategy, and remove technical barriers to digital transformation.
Cloud Endpoint expertise
You will cultivate and maintain advanced technical expertise in Microsoft products including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, and managed service solutions.
Responsibilities
Working with the account team, you will develop a technology strategy around cloud EndPoint and guide our customers in their digital transformation journey. You will monitor the adoption of our technologies, proactively identify potential technical or business obstacles, collaborate with our engineering team, and uncover new business opportunities based on customer needs.
Performance Evaluation
Your performance will be assessed on three key criteria:
Your significant individual achievements that contribute to team, business, or customer impact.
Your contributions towards the success of others
Your results that build upon the work, ideas of effort of others
We look forward to your valuable contributions to our team!
Responsibilities
Customer Centricity
Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer/partner business outcomes. Act as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Sharecustomersuccess stories with the wider internal team.
Identify and begin developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Propose viable solutions based on specific technical products. Demonstrate complex concepts andproves the capability of those solutions through design collaboration sessions with the customer/partner. Understand how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transferknowledge to customers close customer skill gaps.
Contribute to customer satisfaction by providing positive customer/partner experience. Demonstrate an understanding of customer/partner’s conditions of success. Identify dissatisfied customers and build remedial actions (e.g., post-mortem reviews).
Actively listen and respectfully challenge customers/partners when going in the wrong direction and escalates appropriately.
Business Impact
Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalate issues to senior team members or managers, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverage standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers' requirements.
Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment applications and increase customer/partner usage and consumption. Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.
Technical Leadership
Leverages development opportunities (e.g., mentorships, role-based resources, training courses, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architecture and other relevant products. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).
Other
- Embody our culture and values
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalentexperience.
Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience .
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projectswith cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
Cloud Endpoint: Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktopand managedetc. OR competitive experience.
How You Do It
Skills & Capabilities
Driving Customer Outcomes
Business Analysis
Customer Advocacy
Customer Usage Modeling
Executive Presence
Opportunity Identification
Problem Solving
Relationship Management
Leading with Technical Intensity
Microsoft Products
Technical Solution Development
Technology Industry Knowledge
Training
Troubleshooting
Trusted Technical Advisor
Understanding the Business
Business Acumen
Data Analysis
Microsoft Support
Operational Excellence
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .