Medtronic Customer Service & Customer Care Representative in Istanbul, Turkey
Customer Service & Customer Care Representative
Jun 10, 2021
Careers that Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions were a market leader and growing every day. This is a great opportunity for an experienced sales professional from medical device market to gain greater independence in their work and join truly dedicated global team.
You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
A Day in Life
Under the leadership of the Customer Service Manager, the Senior Customer Service Customer Care Representative is the individual contributor who provides organizational related support or service for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. This position concerns the TWAL (Turkey, West Asia, Levant) region, where you will work in close cooperation with local commercial teams (Sales, Marketing, DSM). In this position you;
Will represent company to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations and when necessary, may connect customers to appropriate support or field staff.
May manage web-based ordering or registrations, will confer with management regarding customer credits, return goods for credit, identify quality assurance complaints and write price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Bachelors degree from a university,
Minimum 5years of relevant experience,
Broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education,
Excellent verbal and written communication skills and fluency in English,
Excellent interpersonal skills and ability to work in and lead cross-functional teams,
Drive for results creative problem solving and customer focus.
Nice to Haves
Proven experience in SAP use.
Is this the position you were waiting for? Then please apply directly via the apply button!
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.