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JOB SUMMARY:

Collaborate with the Office of Student Engagement team to provide innovative and collaborative learning opportunities that empower all students at Ithaca College to feel a sense of belonging, explore their passions, and make a difference. Provide administrative support to the Office of Student Engagement. Prepare and monitor the departments’ budgets and process financial transactions. Manage college solicitation process and support program logistics. Assist in the hiring, training, and supervision of student workers.

SUPERVISION:

This position reports to the Director of Student Engagement. This position has no direct supervision responsibilities, but will oversee the daily activities of, and provide guidance and direction to, student assistants assigned to the Office of Student Engagement.

Duties may include but are not limited to the following. Other duties may be assigned.

ESSENTIAL DUTIES:

• Provide administrative support to the Office of Student Engagement (OSE) professional staff. Maintain department databases, compile and file information, and prepare reports for staff members’ reference and use.

• Manage OSE office operations daily. Oversee 12 student assistants at the front desk who help to provide excellent customer service, coordinate schedules and meetings for all OSE staff; schedule meetings and appointments, handle phone calls, monitor department e-mail accounts (including OSE, leadership, studentorgs, solicitation, and other @ithaca.edu accounts) and redirect to appropriate individuals or departments.

• Participate in hiring, training, and providing guidance to department staff as necessary. Assist with the hiring, training, scheduling, and supervision of student workers. Assist with monitoring and evaluating student work performance for accuracy and completeness to ensure compliance with Office of Student Engagement and College standards.

• Oversee the campus solicitation process, including approving postings on bulletin boards and LCD screens in the Campus Center, and managing reservations for outdoor quads, flagpole, and tabling in Campus Center. Work with campus partners to update college solicitation policies as needed.

• Aid the Student Engagement staff in maintaining and reconciling accounts. Process checks, prepare bills, and administer credit card purchases. Manage all financial obligations for Student Engagement related programs and events. Develop and maintain databases to track information; enter and reconcile data and prepare reports. Maintain credit card statements and related documents for Student Engagement accounts.

• Prepare materials and manage reservations for transportation, facilities, meals, and/or refreshments and other logistics for all activities offered through OSE, including all leadership retreats and service programs.

• Order and maintain office supplies. Oversee room reservation requests, duplicating requests and advertising requests for programs. Initiate requests for routine maintenance and equipment repair.

• Develop and maintain a Key Access System to monitor and track the distribution of keys to all Student Engagement and Student Leadership Consultant staff, and all student organizations. Administer annual contracts for the Student Activities Center.

• Assist in overseeing the travel for Student Engagement staff. Provide administrative support for travel arrangements such as airfare, lodging, registration fees, college vehicle reservation, and when applicable, billing. Develop and implement policies and procedures ensuring compliance with College policies. Complete travel reports for staff travel expenditures.

• Assist in administering the Ithaca College Engage site that manages student involvement in organizations and sport clubs, leadership and service programs, scholarship programs, residential learning communities, departmental communications, and more. Update and maintain websites as appropriate.

• Manage Student Engagement front office and Student Activities Center departmental assets, including coordination of ITS renewal periods. Oversee departmental accounts such as Mentor access and listservs, including updates and passwords.

• Assist with the coordination of application/selection process for the Jumpstart program, Peggy Ryan Williams Award for Academic and Community Leadership, and OSE awards and scholarships.

• Attend staff meetings and student staff training sessions. Recommend to supervisor methods for improvement of workflow and other departmental service/operational enhancements. Implement approved recommendations. Assist in ensuring confidentiality and security of office facilities and records.

• Participate in the overall budget planning process for the Student Engagement department. Participate in establishing and implementing the Student Engagement long and short-term goals and objectives.

• Represent the office as an active member of campus-wide or division-wide committees and task forces as appropriate. Participate in workshops and conferences as necessary and appropriate.

• Assume duties of other office support staff in absence of same or as directed. Participate in and coordinate special projects as assigned.

QUALIFICATIONS:

Associate’s degree and a minimum of 2 years previous office experience, or the equivalent combination of education and experience; excellent organizational, interpersonal, written and verbal communication skills, demonstrated proficiency in the use of various word processing, spreadsheet and database software applications, ability to process sensitive and confidential information, previous experience maintaining and monitoring departmental budgets and expenditures, strong attention to detail, and ability to prioritize projects is required. Ability to provide customer service and program management training to student assistants, some supervisory experience, previous experience working with on-line information systems, on-line corporate calendars and experience working in a college or university setting is preferred.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range: $18.50 to $20.50 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental • Generous Paid Time Off Policies • 403B Retirement Savings Plan with Matching Employer Contribution • EAP • Flexible Work Plans • Educational Benefits • Career-Enhancing Trainings • For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu