Shire Jobs

This is a HR Associate 1 position located in the Jackson, Irving, Tx area. 

Mandatory Skills: Customer Service Skills: Ability to engage with customers, provide high-level customer service, and ensure inquiries are fully resolved. HR Knowledge: Understanding of HR administrative functions, laws, regulations, and technical systems (e.g., McKNet, Kronos/ADP, Workday/EE Self Service Portal). Problem-Solving: Critical analysis and problem-solving skills to troubleshoot employee issues and determine appropriate actions. Communication: Strong verbal and written communication skills to respond to inquiries via phone, chat, or web portal. Attention to Detail: Quality and detail-oriented approach to ensure accuracy in transaction support and inquiry resolution. System Navigation: Proficiency in navigating HR systems and providing user support. Conflict Management: Ability to manage conflicts and escalate issues when necessary. Judgment and Decision-Making: Exercising judgment within defined procedure s to determine appropriate actions.

PLEASE INCLUDE THESE QUESTIONS AND ANSWERS UPON SUBMISSION: Customer Service Experience: Can you describe a time when you provided high-level customer service in a call center or HR environment? How did you ensure the customer's issue was fully resolved? HR Knowledge: What experience do you have with HR administrative functions, laws, and regulations? Can you provide an example of how you applied this knowledge in a previous role? System Navigation: Are you familiar with HR systems such as McKNet, Kronos/ADP, Workday, or EE Self Service Portal? Can you describe a situation where you had to navigate these systems to resolve an issue? Problem-Solving Skills: Can you give an example of a time when you had to troubleshoot an employee issue? What steps did you take to resolve it before escalating it to another department? Communication Skills: How do you handle inquiries via phone, chat, or web portal? Can you pro vide an example of how you effectively communicated with an employee to resolve their concern? Attention to Detail: Describe a situation where your attention to detail made a significant difference in the outcome of a task or project. How do you ensure accuracy in your work?

Responsibilities: Responsible for providing administrative support for the human resources function including the areas of compensation/benefits, employment, employee relations and training. Maintains employee files and personnel records, processes change of status forms, compiles personnel statistics and provides information to employees on matters pertaining to personnel forms and records. May prepare special reports, such as insurance, COBRA, OSHA, manpower, etc. May screen, evaluate, and conduct reference checks on candidates, maintain requisition and advertising logs, administer benefit programs, prepare insurance reports summarizing claims and coverage, and conduct employee orientation to inform new employees of company benefits programs. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work

Role Summary: Responds to telephonic, and/or electronic first-level HR Support center inquiries from McKesson, employees and managers, former employees and dependents and outside agencies.? Provides either direct resolution or routes the inquiry to the appropriate Operations and/or Shared Service department to address accordingly. Reports to HR Support Center Manager. Serve as first point of contact for HR questions, responding to all HR Support Center inquiries and providing transaction administration for employee life cycle events.This may include: first tier employee relations intake, arrivals, transitions, and departures. Provide user navigation support, as well as general routine inquiry support, for HR programs and policies. Apply understanding of McKesson policy and programs to answer general employee inquiries. Provide transaction su port for employee life cycle events with end-to-end process orientation. When applicable, troubleshoot general employee issues received through the HR Support Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department. Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved. Use judgment to escalate HR Support inquiries to General HR Support Team. Lead when ambiguous or requires more expertise to address or route appropriately. Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the HR Support Center alone.

Critical Knowledge & Competencies: Delivering Results with Integrity and Confidentiality. Building Relationships of Trust. Engaging Customers. Customer Orientation. Drives Execution. Application of McKesson Systems, Policies and Processes. Application of HR Administrative Functions, Laws and Regulations. Knowledge of HR Technical Systems Quality and Detail Oriented. Conflict Management.

Education and Experience: Associates degree required (Bachelor's degree preferred) in human resources, business administration, organizational development, or related equivalent experience. Minimum two (2) years of human resources or customer service/call center experience. Key Differentiators: Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds knowledge of the organization, processes and customers. Receives a moderate level of guidance and direction HRSC Specific Skills (HR Reps may be skilled in one or more of the following areas): General Queue: Answers general questions that come into the HRSC queue via phone, chat, or web portal. If case cannot be resolved by the HR Representative, the case may be escalated to a Sr. HR Representative or appropriate group as necessary. System Navigation: Answers specific questions about HR Systems (McKNet, Kronos/ADP, Workday/EE Self Service Portal) that come into the HRSC queue via phone, chat, or web portal. If case cannot be resolved by the HR Representative, case may be escalated to a Sr. HR Representative or appropriate group as necessary. May also include off queue activities such as research and escalation to other teams when applicable. When an employee at McKesson needs HR assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees seek assistance on HR matters. Employees and People Leaders reach out to Employee Care requesting guidance and resolution on a wide array of topics (e.g., payroll, compensation, systems, benefits, performance management).

Employee Care representatives responsibilities include: Quickly and efficiently responding to inquiries via Chat, Web Case or Voice with a high degree of customer service. Navigate seamlessly within multiple systems including ServiceNow, Workday, ADP, and Sharepoint to resolve inquires and document cases. Identification of areas of improvement to create a simpler employee experience and therefore drive down HR inquiry volumes. Partner with all involved in the end-to-end case resolution lifecycle to deliver high quality outcomes (e.g., Payroll team, Comp