Job Information
HealthEdge Software Inc Senior Product Operations Analyst in Jackson, Mississippi
Overview
Business Operations Associate
With HealthEdge's Source platform,we’rechanging the industry narrative, providing a moreholistic approachto payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights.
Our product managers are relentless advocates for our clients and users, pursue a deep understanding of the market, take pride in ensuring features are brought to the market successfully, andparticipatein creating a value-driven and outcomes-focused product vision and strategy. Our product managers bring energy, curiosity, and passion for all thingsproduct.
In this role you willbe responsible formaking our phenomenal product management team even better. You will partner closely with theVP ofProduct Management toidentifyand prioritize key areas of opportunity forimprovement, anddrive continuous improvement efforts in those areas.
Your impact:
Drive Scale & Efficiency through Processes & Tooling (40%)
Standardize and improve processes, approaches, and templates used both internally by product team and in collaboration with stakeholders
Prioritize efforts across both breadth of product lifecycle and depth / detail of processes / tools considering impact on team and effort / degree of change
Evaluate and recommend tools and frameworks that help the product team improve effectiveness and support their rollout
Make recommendations to leadership on how to improve product team autonomy, accountability, and alignment to company goals
Quantitative Rigor in Prioritization & Measurement (40%)
Support product team in driving consistent prioritization considering diverse stakeholder and customer needs
Bring data-driven approach to prioritization and measurement by incorporating quantitativegoal-setting, testable hypothesis, and measurement frameworks to product processes
Support product team inidentifyingKPIs and measures and work with product managers and data science & analytics team to incorporate measurements into product and ensure measures are communicated across the organization
Work with data science / analytics, product design, and product managers to bring test-and-learn into solution (e.g., concept testing, A/B testing, etc.)
Support quarterly planning efforts and ongoing roadmap refinement
Improved Communications,Stakeholder Governanceand Commercialization(20%)
Support efforts toestablishtheappropriate governance & communications structuresfor key stakeholder groups (e.g., CSO, legal & security, sales, etc.)
Partner with GTM org and executive leadership to implement commercialization process and standards
Help ensure consistent communication of product roadmaps, capabilities, and key performance measures across organization
What you bring:
B.S. or B.A. degreerequired
2-4+ years working in a Product Operations role or otherwise engaging in ongoing efforts to improve processes and collaboration
3+ years of agile / scrum experience at different organizations
Strong knowledge of Healthcare IT or payment integrity subject matter
Strong knowledge of product & program management processes and best practices
Strong knowledge of MS Office,ADO, and Confluence
Who you are:
Can both adapt to and improve upon maturing process in an evolving growth-stage company
Ability to develop and own a point-of-view while stillmaintainingcuriosity, humility, and openness to new perspectives
Ability to work effectively and drive collaboration across multiple levels of the organization and influence without authority
Ability to form trusting relationships across the product development organization and key stakeholder groups
High-level of initiative with strong organizational skills and ability to progress against multiple workstreams with minimal direction / oversight
Takes accountability for next steps, project plans, and commitments
Brings analytical thinking and an organized / detail-oriented approach to execution
Flexible and adaptive in ambiguous environments
Strong verbal and written communication skills,able toclearly and persuasively communicate with product managers, designers, engineers, and other key stakeholders
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periodsof time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
Job Locations US-Remote
ID 2024-4749
Category Product Management
Position Type Full-Time
HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.