Job Information
Community Action Committee of Pike County Patient Access Representative in Jackson, Ohio
Our Patient Access Representatives play a key role in the center's aim to deliver patient-centered, coordinated team-based health care. Reporting to the Patient Access Coordinator, the Patient Access Representative is responsible for completing all front desk functions efficiently and professionally including appointment scheduling, patient registration, insurance verification, patient collections, scanning documents into the EHR system and telephone management. As a Valley View Health Center employee, your role is to deliver on our mission every day by living out our values of customer focus, accountability, innovation, excellence and integrity.
This Float position will require the employee to report to multiple work locations, varying between Portsmouth, West Portsmouth, and Manchester Ohio.
Key Relationships...
- Patient Access Coordinator
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``` - Patient Access Manager
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``` - Health Center Admin
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``` - Patient Access Greeter
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``` - Outreach and Enrollment
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``` - Nurse Manager
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``` - VVHC Direct Care Providers
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``` - Clinical Staff
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``` - Internal Controls 340B
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``` - PCC
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``` - Billing Staff
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``` - HR Business Partner
Key Characteristics and Competencies...
- Emotional Intelligence (EQ)
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``` - Excellent Customer Service
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``` - Continuous Improvement
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``` - Excellent Communicator
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``` - Team Player
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``` - Empathy
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``` - Attention to Detail
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``` - Positive Attitude
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``` - Basic Computer Skills
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``` - Organizational Skills
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``` - Adaptability
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``` - Organizational Skills
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``` - Customer Focus
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``` - Patience
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``` - Follow Through
Essential Functions...Functional Area:
Patient Registration Estimated Effort: 45%
Responsibilities, Deliverables, Outcomes and Expectations
Responsible for ensuring all patients have access to insurance enrollment and program information necessary to cover provided services as stipulated in our Mission.
Responsible for ensuring all patient information is accurately entered within the practice management system.
Responsible for confirming third party coverage through payer verification and authorization.
Works 40 hours a week clerically/administratively, as a Patient Access Representative, within the patient access department of VVHC.
Able to accurately schedule for multiple providers within the agency.
Accurately post copays and monies in appropriate locations
Able to transfer calls/park calls.
Accurately scan documents into EHR system.
Enter telephone encounters accurately in the EHR system.
Ability to explain the Sliding Fee Scale and answer patient's questions.
Accurately post copays and monies in appropriate locations.
Answer phones promptly and professionally
Ability to verify eligibility when EHR does not respond.
Assist patients with paperwork.
Identify patients with two qualifiers.
Functional Area: Front Office Operations
Estimated Effort: 45%
Responsibilities, Deliverables, Outcomes and Expectations
Works with the Patient Access Coordinator and Patient Access Manager to keep denials at a minimum of 7%.