Job Information
City of Jacksonville Fire/Rescue 911 Emergency Dispatcher in Jacksonville, Florida
Fire/Rescue 911 Emergency Dispatcher
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Fire/Rescue 911 Emergency Dispatcher
Salary
$46,227.60 - $48,538.92 Annually
Location
Jacksonville, FL
Job Type
Civil Service
Job Number
2024-05920
Department
FIRE AND RESCUE
Opening Date
04/04/2024
Closing Date
5/31/2024 12:00 AM Eastern
Description
Benefits
Questions
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
The Jacksonville Fire and Rescue Department is actively seeking one(1) Fire/Rescue 911 Dispatcher.
Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
This is a dynamically fast paced position which requires a unique skill set involving emergency radios, 9-1-1 telephone systems, and computer aided dispatch systems used for rendering assistance for emergency services. This position requires the ability to comprehend medical, fire, and public safety operations while working under elevated demanding conditions. These practices are learned through extensive training that consists of several phases of classroom and on the job training. Employees receive, relay, and dispatch information for emergency and non-emergency requests for assistance by using a broad understanding of geographical knowledge for Duval County, the computer aided dispatch system, 800 MHz radio system, and standard operating guidelines and procedures. Quick and accurate typing skills, time management, multi-tasking, prioritizing, communication, spelling, and clear speaking skills are required. The applicant must have the ability to maintain a composed and calm demeanor to handle situations that involve life or death emergencies or loss of property with minimal time for recuperation due to high call volume for an extended period of time. The position requires frequent contact with the public, fire and emergency medical service providers, law enforcement, federal, state, and local governmental agencies. Communication with these contacts may require considerable skill in diplomacy, tact, and/or discretion. The work is performed based upon established procedures and precedents, but some latitude is permitted in unique situations to consider the most appropriate course of action. The work is patterned involving different situations that follow well defined procedures, practices and techniques. The physical demands consist of working under stressful conditions and sitting for extended periods of time, wearing a head set, with restricted ability to move about in the work area, and the simultaneous operation of several work monitors utilizing a keyboard, a mouse, and foot pedal. May require the lifting of heavy objects weighing less than 50 pounds. The work is performed under general supervision in which the work assignments are subject to instructions and established work routines and latitude is given to rearrange the sequence based on changing work situations or work flow. Hours of operation are 24 hours a day, 365 days a year. The employee is required to work shift work hours, which includes holidays, weekends, evenings, and nights. Work periods may have permanent or rotating days off. The employee is subject to work overtime, being held over or called back with or without advance notice and particularly for disasters, local emergencies, or special events. The employee may also be required to be on a standby status on days off.
Examples of Work
Answers 9-1-1 calls from the public requesting emergency medical and fire emergency assistance.
Processes calls for information using call receiving techniques to gather information for emergency and non-emergency assistance requests.
Obtains information from a very diverse group of callers who are often times distraught or emotional when requesting emergency assistance.
Uses Emergency Medical Dispatch protocols to process medical emergency requests and provide pre and post-dispatch arrival instructions for CPR and first aid.
Dispatches emergency response vehicles, personnel and equipment based on the nature of the emergency.
Dispatches Fire and Rescue personnel, and equipment through the use of a computerized radio system and computer aided dispatch system requiring voice communications and data entry simultaneously.
Records emergency incident response information and maintains the current status and state of Fire and Rescue personnel and equipment by use of computer aided dispatch program and/or manually.
Coordinates emergency service requests with other public safety agencies and/or surrounding counties.
Assists in training of new employees, as required.
Operates office equipment necessary in the performance of job functions, such as multiple computer screens and programs, and multiple radio frequency systems.
Demonstrates proficiency in the City of Jacksonville core competencies.
Performs related work as required.
Knowledge, Skills and Abilities
Broad geographical knowledge of Duval and surrounding counties.
Knowledge of techniques and procedures used in operating emergency communications equipment.
Knowledge of Fire and Rescue Standard Operating Procedures.
Knowledge of Computer Assisted Dispatch System, dispatch consoles and radio systems.
Knowledge of Emergency Medical Dispatch protocols.
Extensive knowledge of all Jacksonville Fire and Rescue stations and their assigned apparatus and equipment.
Ability to type and operate emergency communications equipment and programs with speed and accuracy.
Ability to operate a two-way radio console and/or multi-line telephone system while wearing a headset during the entire work shift.
Ability to multi-task, including listening and comprehending information, while communicating, verbally and by entering data into a computer terminal with accuracy and speed, simultaneously.
Ability to exercise good judgment and initiative in handling emergency calls and complaints.
Ability to hear and comprehend all audible information received for job performance in adverse conditions using current equipment.
Ability to read, comprehend and apply written and verbal instructions.
Ability to gather information efficiently and relay accurately.
Ability to communicate effectively, clearly, quickly and concisely.
Ability to speak English rapidly, clearly, and concisely.
Ability to write English legibly and rapidly, as well as, type information correctly.
Ability to establish and maintain satisfactory working relationships that may also involve team collaboration.
Ability to exercise judgment and initiative in dispatching emergency calls and other requests.
Ability to maintain control of conversations under stressful conditions.
Ability to read and apply maps and GPS systems.
Ability to work under stressful conditions and remain calm in emergency situations.
Skill in empathetic listening techniques.
Open Requirements/Supplemental Information
Ability to read, write and speak English clearly.
One year of education from an accredited institution, and/or experience in a multi-tasking environment, customer service environment involving direct communication with the general public.
Must be able to prioritize tasks and make quick, effective, and wise decisions.
The typing requirement for this position is a minimum of 35 words per minute (wpm), as well as, knowledge and/or experience with various computer systems.
Requires the ability to work overtime with little or no notice, shift work hours, weekends, holidays, evenings, and nights. Hours of operations are 24 hours a day, 365 days a year.
Broad knowledge of the geography of the City of Jacksonville and surrounding counties is preferred.
LICENSE/CERTIFICATION/REGISTRATION:
CPR must secure within 6 months and must be maintained.
EMD Certification must be secured in 1 year and must be maintained.
State of FL Public Safety Tele-communicator must secure within 6-8 months and must be maintained.
EMD Certification must be attained and re-certified every two years.
State of FL Public Safety Tele-communicator must be attained and re-certified every two years.
OTHER REQUIREMENTS:
Note #1: On the job training requires extensive reading, studying and retention of written materials which includes the memorization and application of fire station locations, types of fire equipment, major roadways, administrative and operating policies and procedures, and departmental rules and regulations and must successfully pass comprehensive exams and meet critical training deadlines.
Must maintain satisfactory attendance record. Personal leave usage during probationary period is limited and at the discretion of management.
Must successfully complete on the job call receiving and dispatching training program.
Must be able to type accurately while performing multiple tasks simultaneously.
Must successfully pass criminal background and drug test prior to employment.
Must be able to maintain confidentiality, discretion, and sensitivity to all job related incidents.
The probationary period for this class is twelve (12) months.
Note #2: In accordance with FL State Statute 401.465, effective October 1, 2012, any person employed as a 9-1-1 public safety tele-communicator at a public safety answering point must be certified by the Dept. of Health (DOH) by passage of an examination approved by DOH, which measures the applicant’s competency and proficiency in the subject matter of the Public Safety Tele-communicator training program. Probationary employees must have successfully passed examination within 6 to 8 months of hire date in order to remain employed in this job classification.
This classification performs safety sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401).
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net. Work history is required for all employment/volunteer work in which qualifications are being based.
REQUIRED DOCUMENTS:
Resume is required with your application.
When meeting/basing qualifications on education, a college transcript, with your social blacked out, is also required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
www.coj.net/benefits
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
Yes
No
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
Yes
No
03
The budgeted annual salary range for this position is $46,227.60 - $48,538.92. This is not negotiable. If selected, would you be willing to accept this position in this pay range? Please note; there will be a 5% increase after successfully completing probation.
Yes
No
04
This position is located in an office and is not a remote location?
I have read and understand the above statement.
05
Hours of operations are 24 hours a day, 365 days a year. This position requires the ability to work overtime with little or no notice, shift work hours, weekends, holidays, evenings, and nights. Are you able to work this type of schedule?
Yes
No
06
Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history must be included in your application if you would like this experience to be considered.
I have read the above statement and understand what is required.
07
If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
08
Do you have the ability to read, write and speak English clearly?
Yes
No
09
Do you have a minimum of one (1) year of education from an accredited institution, and/or experience in a multi-tasking environment, customer service environment involving direct communication with the general public?
One (1) year or more.
Less than one (1) year.
10
Provide a detailed description (at least 3-4 complete sentences) of your experience.
11
Indicate the organization(s) you worked for where you gained this experience.
12
The typing requirement for this position is a minimum of 35 words per minute (wpm). How many words per minute can you type?
35 or more.
10 - 34
None of the above
13
Do you have knowledge and/or experience with various computer systems?
Yes
No
14
Provide a detailed description (at least 3-4 complete sentences) of your experience.
15
Broad knowledge of the geography of the City of Jacksonville and surrounding counties is preferred. Do you have this knowledge?
Yes
No
16
Do you understand you must obtain a CPR certification within 6 months and it must be maintained during employment?
Yes
No
17
Do you understand you must obtain an EMD Certification in 1 year and it must be maintained during employment. Re-certification is every two years.
Yes
No
18
Do you understand a State of FL Public Safety Tele-communicator must be obtained within 6-8 months and must be maintained during employment. Re-certification is every 2 years.
Yes
No
19
Do you understand on the job training requires extensive reading, studying and retention of written materials which includes the memorization and application of fire station locations, types of fire equipment, major roadways, administrative and operating policies and procedures, and departmental rules and regulations and must successfully pass comprehensive exams and meet critical training deadlines?
Yes
No
20
Do you understand you must successfully complete on the job call receiving and dispatching training program?
Yes
No
21
Do you understand in accordance with FL State Statute 401.465, effective October 1, 2012, any person employed as a 9-1-1 public safety tele-communicator at a public safety answering point must be certified by the Dept. of Health (DOH) by passage of an examination approved by DOH, which measures the applicant's competency and proficiency in the subject matter of the Public Safety Tele-communicator training program. Probationary employees must have successfully passed examination within 6 to 8 months of hire date in order to remain employed in this job classification.
Yes
No
22
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
No, I am not claiming veterans preference and this does not apply to me.
23
A resume is required with your application. If basing/meeting qualifications based on education, a college transcript is also required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.
I have read the above statement and understand what is required.
Required Question
Agency
City of Jacksonville
Address
117 W. Duval St. Suite 100 Jacksonville, Florida, 32202
Website
http://www.coj.net/departments/employee-services.aspx
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