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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Oversees the administrative, systems functions and projects required to provide high quality customer service and operations. Provides general direction to department supervisors with in General Service; employee transportation, patient and guest services, Mayo Clinic Access Identification Cards, patient transportation, delivery services, and telecommunications. Participates in strategic planning for General Service. Translates the Mayo Clinic and departmental vision into meaningful and effective responses and results. Delegates responsibly and authority to the supervisors to carry out work. Manages multiple functions and serves as a resource with oversight to the daily operations. Ability to manage multi-site operations. May posse's technical knowledge to areas being overseen, additional knowledge in other functions such as quality management and expertise and experience in the management of people. Participates in the identification of opportunities to improve processes and to act as a catalyst for facilitating these improvements. and as a mediator on resolving difficult issues. Participates in the overall management of General Service by serving on institutional projects, work groups, task forces, councils, and committee's. Collaborates with outside vendors; transportation, delivery services, City of Rochester and Patient Transport Systems. Serves as a liaison between departments and agencies inside and outside of Mayo. Creates customer service driven sections and fosters collaboration with physician and administrative colleagues. Responsible for the mentoring, oversight of supervisors and their training and development. Involved in strategic planning for the department. Ensures supervisors collaborate in the development of policies that effect all staff and services provided throughout General Service. Provides analysis of work unit processes to improve outcomes and services, to meet the information needs of operational planning, practice analysis and improvement activities; facilitates the review and interpretations of regulatory standards. Oversees the implementation practices and polices that meet the General Service and departmental annual planning initiatives.

Qualifications

Requires a Bachelor’s degree in Business Administration management or related field and 8 years experience which includes at least five years in general leadership, progressive effective management, quality management and improvement methodology, consensus management, project management, and conflict resolution experience required. Must be able to demonstrate experience in mentoring and coaching multi-level staff in personnel and problem solving/crisis management issues. Strong leadership, interpersonal, analytical, financial, organizational, technical, communications, and problem-solving skills are required; ability to facilitate change process and work collaboratively with diverse, multidisciplinary teams. Broad-based knowledge of medically focused service. Core competency requirements include high standards of personal integrity and ethics, ability to communicate a vision of the future and establish long-term performance goals and standards, and ability to motivate and empower a management team. Prefer Master’s Degree, healthcare, business, quality assurance, customer service, financial management, and group speaking experience beneficial. A minimum commitment of two years with above satisfactory job performance is required.

Exemption Status

Exempt

Compensation Detail

$60,756 - $91,249 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday thru Friday 8am-5pm

Weekend Schedule

If needed.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Shelly Weir

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.