Job Information
Johnson Controls Service Operation Manager in Jakarta, Indonesia
Who we are:
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company
What you will do
Due to the service opportunities in the country after the project stage, a Service Manager will be required to oversees the Sales and Service Operation and manage the team to achieve the required sales target and gain customer confidence in term of service to open more project opportunities which eventually will open up for the service opportunities.
Oversee that all support tasks as mentioned in “B Duties” is executed to highest possible standard
Identify training needs for the department and support in carry out the training if needed
Coordinate and exercises functional authority for planning, organization, control, integration, and completion of Service jobs/projects within area of assigned responsibility
Deliver Revenue, profitability and cost control metrics as defined in PLAN process
Lead the entire team to achieve the service business results
Train Service Engineer to achieve highest standard possible
Develop and implement the local initiative to support the overall service strategic objective
Ensure Profitability growth in the managing country/region
How you will do it?
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards Keep accurate records and document
Support the regional offices as required
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Monitor, execution of service jobs
What we look for:
Degree in Engineering with 5 years relevant experience in project execution or management preferable within oil & gas
Experience in managing a team, leading change and business financial skill
Experience in refrigeration or related industry is a plus
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
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