Job Information
UPMC Telephone Operator in Jamestown, New York
UPMC is pleased to invite you to apply for the Telephone Operator position! This full-time role provides a flexible schedule, requiring availability for all shifts, including weekends and holidays. We are seeking candidates with experience in call centers or customer service who are ready to provide exceptional support. Apply today to join a great team and receive a robust Totals Reward package!!
Responsibilities:
May assist in training new operators, ensuring they understand procedures and protocols to provide efficient service.
Responsible for system data entry as requested, ensuring accurate and timely updates to client information and service records.
Provide service to multiple answering service clients, adhering to individualized protocols tailored to each client’s specific needs and requirements.
Process emergency codes and STAT pages promptly, ensuring that urgent communications are handled swiftly and accurately.
Initiate voice pages when needed, ensuring clear communication of important messages to the appropriate parties.
Provide physician on-call information to individuals requesting it, ensuring they have accurate and up-to-date contact details.
Use required phrasing consistently when answering telephone calls, maintaining professionalism and clarity in all communications.
Manage multiple incoming calls, offering exceptional customer service while efficiently transferring calls to the correct extensions and providing any necessary information.
Required:
High school graduate or equivalent
1 year of experience answering and processing calls through automated phone system OR
1 year of customer service experience
Must be able to work all shifts, 7 days a week
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.)
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran