Job Information
Google Installation Services Technician II (Repair Tech) in Jefferson City, Missouri
At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least January 3, 2025 . This opportunity will remain online based on business needs which may be before or after the specified date.
The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber’sField Operations, the Installation Services team supports wired and wireless customer installation.
Role Description
As the Installation Technician II, known internally as a Repair Tech, you’ll have the opportunity to meet new people every day in their homes and businesses as a trusted expert for installing GFiber technology in high-speed broadband, Wi-Fi and voice services. In this role, you will have the ability to work independently, performing technical troubleshooting and resolution in addition to the installation. At one visit you might be putting in a new line, while at the next you might be climbing a ladder or simply plugging in and activating a Wi-Fi network. You will also act as a resource for team members, providing guidance and training to enhance skills and knowledge across technicians.
In this role, you'll:
Technical Expertise
Serve as the Installation Services subject matter expert. Mentor and peer coach Installation Services Technician I.
Perform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues (e.g., troubleshoot Remote Gateway and wireless extenders with the Network Operations Center, partner with our remote engineers to troubleshoot account provisioning, and troubleshoot WiFi signals including RSSI values with the Install Support Team).
Update customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship.
Use installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
Manipulate connectors, fasteners, wire and use hand tools.
Wiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces.
Adhere to manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Customer Service
Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly.
Translate customer questions and interactions into actions and fixes.
Display active listening skills and empathy when communicating with customers.
Communicate, engage, and provide customers with education on products and services.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills.
Teamwork and Operations
- Demonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level.
Additional Responsibilities
Ability to demonstrate consistent, regular, and punctual attendance.
Ability to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general.
At a minimum we'd like you to have:
High School diploma or GED.
3 years of experience installing and repairing telecommunications or cable services.
Valid driver’s license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to lift/move up to 50lbs of equipment as required.
Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.
It's preferred if you have:
1 year of experience working directly with fiber including single/drop fiber splicing and repair.
Outstanding communication, interpersonal and problem-solving skills.
Ability to work well under pressure in a variety of situations.
Passion to learn and explore new skills each day.
The US base salary for this full-time position is $50,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.