Job Information
Insight Global Remote Customer Support Specialist in Jefferson City, Missouri
Job Description
Must be in greater Missouri area because of Missouri fingerprint background check requirement.
There are multiple shift times, the call center receives calls between 8:00 AM 8:00 PM Monday-Thursday, 8:00 AM 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds
Utilize Call center software, Genesys Cloud Services for day to day tasks
They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
The call center will be answering basic questions about child care, based on the states program training
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc)
2+ years of experience in call center, business, administration, human resources, communications, or related field.
Bachelors degree or Highschool diploma + 3 years relevant work experience
Active listening skills and great communication
Attention to detail and organizational skills
Reliable
Experience working in a remote or hyrbid setting - self sufficient
Capable of passing a background check Genesys software experience
Experience with salesforce or similar CRM
Experience with SharePoint
Childcare/Health background
government background
Bilingual null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.