Job Information
Kuehne+Nagel Regional Operational Key Account Manager in Jersey City, New Jersey
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Operational Key Accounts team is looking for a new Regional Operational Key Account Manager (OKAM) to join our Air Logistics team!
Your Role
As an OKAM, you will be establishing and maintaining relationships within assigned top automotive accounts in import and export within the United States with an outlook to expand! You will be engaging in regular contact with customers to facilitate a better understanding of their needs, establish trust and serve as an escalation point of contact.
Your Responsibilities
Establish and maintain relationship with customer in North America and abroad; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
Clarify, negotiate if needed and formalize operational requirements with the customer.
Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings.
Facilitate new business by acting as a subject matter expert on KN service offerings and operational capabilities.
Proactively work with customer and KN sales and operational staff in facilitating corrective actions when required.
Serve as a facilitator and a single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements.
Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
Serve as a point of contact for issues related to Standard Operating Procedures (SOPs), operational and administrative non-compliance matters.
Support RFQ process with data to optimize the strategy in partnership with KAM.
Maintain necessarily set up of the customer information in KN operational systems; set up automated alerts; facilitate implementation and maintenance of EDI if required.
Assist Set up processes with operational branches for new business gained through RFQ’s and spot rate requests.
Maintain customer rate card, including requesting of, validation of, and inclusion of new rate requests.
Monitoring of internal compliance (Billing, Status updates etc) – to address A/R, visibility etc.
Facilitate and manage with internal stakeholders customer-driven ad hoc projects.
Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM, RKAM and Business Field Management.
Facilitate development of reports for KPI measurements and monitoring of operational performance – share data with customer at agreed cadence.
Regularly analyze root causes of non-performance and drive internal operational improvements with local and regional operational management.
Identify and drive CI opportunities – in concert with Business Units.
Develop and present materials / data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country/ regional/ global level as required; assist GKAM/RKAM in preparation of Business Review presentations.
Access to all reporting/operational/financial IT systems required.
Your Skills and Experiences
Minimum of 5 years freight forwarding or transportation experience.
College Degree in Logistics, management or related fields.
Must be able to manage internal resources through influence, leadership and building lasting trust.
Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives.
Must have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols.
Must be able to drive customer compliance through effective communication of international trade regulations.
Must have experience in dealing with multi-national and multi-business unit organizations.
Must have experience in customer relationship management and communications.
Must have in-depth knowledge and skills in on-boarding new business through executing effective implementation best practices.
Able to travel (approximately once a month as needed for a customer engagement).
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $75,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.