Job Information
J&J Family of Companies Specialist, ASPAC HR Data Management(Japanese)) in Jiangsu, China
Specialist, ASPAC HR Data Management(Japanese)) - 2406212580W
Description
Case Management and daily operations 95%
Receive, assign, update, classify, process cases in case management application for specific process (e.g. exit management)
Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
Proactively monitor the cases to be able to determine if any action is needed (time, quality)
Responsibility for delivering upon agreed SLAs
Ensuring policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. In order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments Conducts quality check of peers to ensure accuracy of results, and compliance to process
Continuous improvement 5%
Identify areas for improvement on daily operational processes
Provide support to implement improvement initiatives
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
Participate on training in order to improve performance, process acumen and gain additional knowledge required
Perform special projects and related duties as assigned
Qualifications
Required Qualifications
Required Minim um Education: Bachelors Degree or above (graduate of any Human Resources -related courses or Japanese)
Required Years of Related Experience: 1-3 years of related experience
Required Knowledge, Skills and Abilities:
Fluent in both spoken and written Japanese
Ability to perform administrative activities
Excellent customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
Discretion, professionalism, confidentiality, and judgment
Demonstrates customer orientation and customer service skills
Excellent telephone manner with clear, concise, and professional communication skills
Ability to accurately collect information to understand and assess the clients needs and situation
Strong attention to detail
Will be trusted to secure and maintain confidential information
Ability to prioritize workload and provide timely follow -up and resolution
Computer literate with knowledge of common office productivity software and the ability to learn customer service soft are applications (e.g., MS Office, email, f ax, Internet Explorer)
Proficient in Microsoft Office (Word, Excel, PowerPoints)
Ability to work effectively in a fast-paced, self -directed team-based environment
Enthusiastic team player with a strong drive to create a positive work environment
Primary Location Asia Pacific-China-Jiangsu-Suzhou
Other Locations Asia Pacific-Philippines-National Capital-Manila
Organization Johnson & Johnson Medical Suzhou Ltd. (7054)
Job Function HR Operations
Req ID: 2406212580W