Job Information
The Estee Lauder Companies Tom Ford Specialist, Edgars Menlyn Park, Gauteng - 40 Hours - Full Time - Permanent in Johannesburg, South Africa
Tom Ford Specialist, Edgars Menlyn Park, Gauteng - 40 Hours - Full Time - Permanent
Brand: Tom Ford
Description
Position Summary:
Achieve all Brands key performance indicators and targets
Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
Ensure s represents brand in a positive and professional manner at all times
Fosters excellent working relationships on counter and with the wider business and retailer.
Drive transactions by proactively promoting new products and additional tasks.
Key Roles & Responsibilities:
Achieve sales targets.
Create ways to achieve sell through targets e.g. On counter Special Events.
Ensures customers are treated professionally at all times/Service excellence .
Record all sales on a daily basis and be the sales expert.
Recruit new customers to the brand.
Monitor competitor brands.
Ensure client registry is kept up to date at all times.
Ensure all clients are informed timorously of promotions and special events.
Ensure all sales are recorded on a daily basis according to the standard.
All customer returns to be handled according to policy.
Ensure in store promotions are organized effectively and timorously.
Attend training courses as and when scheduled.
Ensure knowledge levels are accurate and up to date.
Ensure that attendance is punctual and professional.
Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
Ensure counters, shelves and cupboards are kept clean and dust free at all times.
Ensure discontinued stock is removed.
Ensure cleaning tools are stocked and in good condition.
Ensure all testers are clean and in good condition.
Ensure there are sufficient stock for all sku’s and promotions.
Ensure display is per merchandising guideline.
Ensure that collateral corresponds with promotion
Consolidate sales records weekly and then monthly as per required standard
Ensure stock counts are done monthly and recorded timorously
Ensure stock levels are maintained according to standard
Ensures reports are submitted accurately and timorously
Qualifications
Grade 12
Retail Cosmetics/ Fragrance Experience
Ability to work retail hours
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GT-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 247903
All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.