Shire Jobs

Field Engineer Long Term Contract Atlanta, GA

Qualifications:

• IT FE Qualified

Responsibilities:

• Responsible for a broad scope of operational support and installing, move, add, and change (IMAC) requests.
• supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule. Accurately documents solutions related to complex issues.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Build positive relationships with customers.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.