Job Information
Liberty Utilities Representative, Customer Service in Joplin, Missouri
Representative, Customer Service
Joplin, MO, US, 64804
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The Customer Service Representative (CSR) is responsible for providing outstanding customer service to Liberty clients and customers accessing the company by walk in, telephone or email. The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a courteous and professional manner and will assist the customer according to company policies. Position is Monday - Friday 9:30am to 6pm with a 30-minute lunch.
Accountabilities
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines.
Communicate to field and office personnel regarding routine and emergency situations.
In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.
Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.
Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.
Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required.
Willingness to perform other customer focused duties as needed.
Ability to answer the phone, listen actively, relay information and type basic information simultaneously.
Punctual and reliable attendance required.
Education and Experience
High school diploma or equivalent certification required
Experience in Customer Service required Requires excellent telephone etiquette, verbal communication, and customer relation skills.
Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Referral Bonus Program Reward Amount (if eligible): 1,000.00
We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.