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OMNI Community Credit Union Branch Sales & Service Manager in Kalamazoo, Michigan

OMNI Community Credit Union

Description:We are looking for a full time Branch Sales & Service Manager who values great hours and pay. Pay ranges from $60,000 to $70,000/yr depending on experience and qualifications. Financial institution management experience is required.Are you great with sales, people, and technology? Come work with us!We offer you an award winning workplace, full benefits including excellent medical, dental, vision, 401k, education assistance plan, telemedicine service, sales incentives, and weekly pay days.Requirements:Summary: Manages, directs, and administers the operations and business development efforts of a Credit Union branch office that offers a full range of products and services to current and potential members. Directs and coordinates branch operational and sales activities including consumer lending. Maintains branch operations smoothly, efficiently, and cost effectively.Essential Duties and Responsibilities:Regular attendance is an essential function of the job as well as reporting to work on time and as scheduled.Coordinate deposit, lending and member services functions in accordance with policies, principles, and procedures established by the Chief Operating Officer.Work directly with members and representatives of associated industries (i.e. SEGs) to evaluate and promote improved and expanded services in the branch area.Develop plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.Review costs and processes related to depositing, lending, and transaction accounts. Modify service delivery to maintain and enhance profitable operation of branch.Review operations of competing organizations and plan and direct sales program to develop new markets.Direct preparation of appropriate branch accounting records. Recommend budget to management relative to the physical, human resource, and other costs of the branch operation.Evaluate work of employees, conduct performance appraisals, conduct regularly scheduled coaching sessions, recommend promotions, reassignments, and related personnel functions. Provide training and assistance to employees to ensure efficient and effective delivery of member services.Ensure that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.Plan office practices and procedures, including staffing and functional efficiencies, to ensure member-borrowing and requests for extension of credit are efficiently processed.Maintain awareness of changes in the credit granting field, including government regulation, technological advancements in computerized credit granting, consumer needs and preferences, and related issues.Oversee strategic planning for the Branch; ensure plan complements and supports established company-wide goals.Establish and implement programs to meet sales, new account, and productivity goalsCompletes annual training of all required compliance regulations, including the BSA, and adheres to the regulations.Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new development, changes and other important information within area of responsibility.Answer all telephone calls in a courteous and timely manner, and transfer calls to the appropriate personnel.Maintain a professional and courteous attitude with all people, including fellow team members, members, management staff, board members and outside vendors.Participate in Credit Union Marketing programs and campaigns.Responsible for quality control of consumer loans processed. Review and if necessary make corrections.Have a thorough knowledge of core processing system, as well as applications for insurance products, indirect lending, and other programs.Keep open communications

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