Job Information
Otis Elevator Company Senior Manager, Service Sales Enablement in Kallang Avenue Aperia Tower, Singapore
Date Posted:
2024-06-06
Country:
Singapore
Location:
8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore
At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
About You
As the Senior Manager of Service Sales Enablement, you will be responsible for leading the implementation, maintenance, and continuous improvement of the end-to-end process blueprint to support achievement and customer experience.
You will need to have an innovative mind focused on improving for our global workforce. As a partner to our Sales Enablement & Process Service team, you will focus on the Sales Representative and Customer Experience and be able to work across multiple stakeholders to drive results.
Key Responsibilities
Support sales strategies, processes, and objectives and leverage sales managers as agents of enablement
Work with operating units to ensure enhancement and tools are aligned with the global strategic needs of the business
Lead and support sales enablement tools adoption for the service business
Seek ways to improve and harmonize processes
Collaborate closely with the Sales processes team to develop and document end-to-end sales processes and standard work
Increase sales efficiency for service sales representatives and demonstrate measured results
Support key performance indicators through data-driven systems and support KPI dashboard
Collaborate with other functions as they create and distribute content to various sales resources
Support Regional Service Sales BP, OU/OA to deploy change management, process training, and how to leverage tools
Create a competency model for field/inside sales forces, as well as other supporting roles, through data analytics and reports
Manage potential external vendors and suppliers of enablement-related training and tools
10% business travel is required
What you will need to be successful
Bachelor’s degree in any disciplines
Minimum of 5 years of business experience (Minimum of 7 years of business experience, data, and analytics acumen)
Prior experience and success in the Service branch
A clear understanding of branch sales and their pain points is strongly desired
Demonstrated success working with multiple teams and departments to achieve project goals
Ability to interpret and create reports, flowcharts, schedules, budgets, and step-by-step action plans
Strong skills in time management, facilitation, organization, leadership, and governance
Excellent communication skills and the ability to communicate across multiple regions
Desire and ability to work across international zones and countries
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .
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Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.