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This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4294734

Joining us as an Associate Team Leader, you\'ll support a single retail office during tax season to

consistently exceed client expectations and provide daily operations direction for the tax office. You\'ll

begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and

transition to a full-time schedule from January through April.

We strive to continuously improve our business and have committed to a long-term strategy and

transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster

transformation, and extraordinary results. It\'s an exciting time to be a part of H&R Block!

At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as

opportunities and seek to make a meaningful difference where you live, work, and play, our door is always

open.

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help

and inspire confidence in our clients, associates, and communities everywhere. We also believe in a

connected culture, valuing diversity and inclusion and making everyone feel like they belong.

What you\'ll bring to the role:

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates

and clients, ensuring quality and consistent execution that will allow us to promote the value of

H&R Block

• Execute and hold all tax office associates accountable to Service Standards execution and client

service experience, with escalation to the Multi-Unit Team Leader and District General Manager

as necessary

• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit

Team Leader and District General Manager as necessary

• Lead the office from the front desk, providing phone coverage and engaging with clients to

deliver an outstanding experience

• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed

according to deadlines, with attention to quality standards, priorities and overall goals

• Lead daily huddles and communicate essential information to office associates

Your Expertise

• Prior experience working in customer service or similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Positive attitude

Able to work a flexible work schedule of 40 hours per week and flexibility based on business

needs

High school diploma / equivalent or higher

The Community You Will Join:

You will be immersed in an exceptional work environment that is recognized throughout the world on

Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other

grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace

regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation,

gender identity or expression, or veteran status.

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit

offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

Why Work for Us

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and

connections are how we work t gether as we continue to create an environment where everyone feels

safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

It would be even better if you also had...

• Experience supervising or managing people
• History of delivering outstanding customer experiences

Employee Assistance Program with Health Advocate.

Wellbeing program, BetterYou, to help you build healthy habits.

Neurodiversity and caregiver support available to you and your family.

Various discounts on everyday items and services.

Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings

Plan and Employee Stock Purchase Plan.

Click here to checkout all available benefits.

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