Job Information
HCA Healthcare PBX Operator PRN in Kansas City, Missouri
Description
Introduction
Do you want to join an organization that invests in you as a PBX Operator? At Research Psychiatric Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Research Psychiatric Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator like you to be a part of our team.
Job Summary and Qualifications
A PBX operator handles a commercial telephone switching system. The job entails basic customer service. The operator must handle and direct incoming calls, route these incoming calls to the correct individual or department within the business, or send to a message system, such as voicemail, if required. PBX operators also handle basic questions about the hospital, including hours of operation and directions. They also handle all Codes and must remain calm under pressure.
Responsibilities:
Answer incoming calls and assists callers by transferring calls to appropriate areas
Pages physicians and hospital personnel on the public address system and pagers
Initiates emergency procedures and monitors multiple alarms and the HEAR radio system
Maintains accurate records of emergency events, alarms received and on-call sheets
Provides backup for patient information
Performs all assignments while providing good customer service to all callers
What qualifications you will need:
High School Graduate / GED
At last one year experience operating a switchboard or as a receptionist with multiple line phone responsibility preferred
Good typing skills
Multiple line phone or switchboard skills preferred
Basic computer skills - Experience with Word & Excel would be helpful
Proven customer service skills in working with public and in emergency situations
Research Medical Center (https://researchmedicalcenter.com) is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas
Research Psychiatric Center (https://researchpsychiatriccenter.com) is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.