Job Information
American Express Associate - Digital Product Management in Karnataka, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
About
The International Mobile & web team, part of Enterprise Digital, is responsible for accelerating the footprint of the American Express app across the 20 international markets. Our goal is to drive a market-leading experience though customer-centred design delivered in partnership with key organizations across the company. We’re looking for an energetic and highly organized individual to join our team.
The successful candidate should have experience supporting complex initiatives and go-to-market deliveries while thriving in a multi-workstream environment. Success in this role will be defined by the ability to support coordination of digital features, and partnering with fellow EDDS product teams, and engineering partners, to bring features from the US app/website, to the international markets.
Responsibilities:
Supporting implementation of various features & capabilities for the Amex mobile apps (iOS & Android) in International, and longer term, website.
Supporting locally based Product Manager, on their strategies, initiatives and features, and broader team colleagues in US/UK.
Bringing US digital features to the International markets, to solve local business needs and help central & local goals.
Partnering with a locally based engineering team for all elements of the development cycle, user story creation & leading ceremonies (Grooming, standup, retros etc…)
Leading & supporting ceremonies with our engineering partners, actively contributing towards the backlog, ensuring our engineering partners have requisite detail to interpret user-stories & success criteria.
Supporting & validating technical requirements for capability and platform integrations.
Exploring data & analytics to identify opportunity areas, and monitor performance of features & the app/website post launch.
Maintaining documentation for features developed, and supporting broader team documentation.
Supporting tooling and tracking (e.g. tracking of feature availability on web/app, and supporting efforts to modernise these tools), assisting with migration of copy for the digital channels to a POA translation management system.
Some degree of flexibility with working hours will be required as part of the role to partner with colleagues in other geographies (US & UK primarily)
No direct reports required as part of this role.
Qualifications
Types of people we need:
Experience in product management, mobile applications/web development, product operations & agile ceremonies is desirable.
A keen interest in digital & technology.
Passionate and eager to learn. This role is an associate product manager. Someone who is willing and eager to absorb and develop over time whilst they refine their product skills.
Collaborative – our role is largely partnership driven; working with product managers, local market teams & technology partners is vital.
Technically minded & resourceful – with an appreciation of how to develop mobile & web features desirable.
Experience writing good user stories in JIRA, and appropriate tagging to epics desirable.
Proactive and enthusiastic – self-starter with a strong affinity to bring projects to a close in a timely manner.
Analytical & able to identify where improvements may be optimised for potential backlog consideration.
Strong communicator – someone who will speak up and proactively contribute to all conversations.
Multitasker and someone who enjoys a wide variety of challenges each day. This role has many different aspects that the successful candidate will need to manage simultaneously. Priorities and workload will be fluid.
Contribute towards the team culture through personality. Someone who enjoys the culture of the team, and able to be a key part of the team, even if not in the same geographical location as all of the team.
Additional languages spoken not a necessity, but valuable to have.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: India-Karnataka-Bengaluru Urban
Schedule Full-time
Req ID: 24011254