Job Information
American Express Senior Associate -Digital Product Management in Karnataka, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Loyalty & Benefits Platform is looking for a talented and experienced Associate Product Manager to help drive the transformation of our existing rewards platform.
You'll be working in an Agile software development environment with fellow Product Owners and Engineering teams to prioritize the backlog, develop user stories, and collaborate across stakeholders to deliver on loyalty initiatives. You will lead a scrum team that is focused on maintaining and uplifting our back-end bonus qualification systems. You will consult with business and engineering partners to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions. You'll work with execution teams to ensure delivery of high-quality and timely software products. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.
The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers. Aligning to AXP’s framework for winning, we will create the world’s best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.
Responsibilities:
Assists in developing the business case for new products or features. Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings, and standard methodologies.
Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partners closely with analytics team to provide input and prioritize analytics requests.
Collaborates with cross-functional teams including Product, Technology, and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics.
Understands competitive and internal positioning for their product or product line through internal and external market research.
Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
Minimum Qualification:
1-2 years of experience working on/with software development teams
Knowledge of Loyalty Programs and associated products is desirable.
Building and maintaining strategic product roadmaps
Maintain a healthy backlog for scrum teams.
Ability to establish and maintain effective working relationships with all levels within the organization, including external partners.
Familiarity with agile and scrum software development methodologies
Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements.
Problem solving, project management and analytical skills; ability to prioritize and complete tasks.
Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
Must travel on-site to office a minimum of three days per week, in alignment with team days.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Technologies
Primary Location: India-Karnataka-Bengaluru Urban
Schedule Full-time
Req ID: 24021084