AutoNation, Inc. Service Drive Manager in Katy, Texas
AutoNation Chrysler Dodge Jeep Ram Katy
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.
Who Would I Interact With? This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
Schedule and assign daily work objectives for the service consultants
Monitor performance and counsel service consultants with behavioral or performance issues
Train, coach, supervise and assist service consultants
Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
Maintain all supplies required to operate the service drive
Communicate with team leaders to determine status of jobs
Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
Partner with all other dealership personnel to ensure quality of service provided to customers
Perform quality inspections of vehicles being returned to customers
Follow up with customers to ensure satisfaction with service work
Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
High School diploma or equivalent
Ability to read and comprehend instructions and information
Two years of experience in an auto repair facility
Ability to collaborate with other dealership personnel
Must have a valid driver's license
Ability to drive manual transmission vehicles
Demonstrated communication and interpersonal skills
Demonstrated customer service skills
One year of supervisory experience (preferred)
Ability to operate an automobile
AutoNation is an equal opportunity employer and a drug-free workplace.
As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.