Job Information
SCI Shared Resources, LLC Funeral Director - Advance Planning in Keene, New Hampshire
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The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM Requirements
Education
- Graduated from an accredited school or college of mortuary science
Certification/License
Current Funeral Director license within the practicing state
Valid state driver’s license with driving record in good standing required to operate company owned vehicles
May require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales.
Experience
- Industry experience is preferred
Knowledge, Skills and Abilities
High level of integrity, dedication, and desire to succeed
Proficient with computers and technology with knowledge of MS Office Tools
Desire to help others and earn a competitive income
Ability to work well as part of a team and independently
Creative, outgoing, and energetic
Same as above
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Comply with Field dress code policy
Work Postures
Frequent, continuous periods of time standing or sitting, up 6 hours per day
May climb stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps
Work Hours
- Working beyond “standard” hours as the need arises
Postal Code: 03431-0692
Category (Portal Searching): Sales
Job Location: US-NH - Keene
Job Profile ID: S00068
Time Type: Full time
Location Name: Foley Funeral Home