Job Information
Catholic Health Lead Patient Access Specialist KMH in Kenmore, New York
Salary: 18.42-27.64 USD
Facility: Kenmore Mercy Hospital
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days with Weekend and Holiday Rotation
Hours: Varied start times between 9am-11am
Summary:
The Lead Patient Access associate oversees the daily/evening operations in the delivery of care to inpatient and outpatient populations in the Admissions/Patient Registration/ER areas. As a member of the team the lead associate provides insight in the planning, coordination, operation of all Patient Access Services. The Lead Patient Access associate assists the supervisor in ensuring that the associates adhere to department, Hospital and Catholic Health System policy along with assistance with schedule development.
Responsibilities:
EDUCATION
- High School graduate/or equivalent
EXPERIENCE
A minimum of (1) year hospital registration or medical office experience required
A minimum of two (2) years of lead experience in a Healthcare Business setting required
KNOWLEDGE, SKILLS AND ABILITY
Exceptional Customer Service Skills with Strong Focus on Service Excellence
Strong Team Leadership Skills
Strong written and verbal communication skills
Strong organizational skills
Demonstrated problem solving skills
Proficient in Microsoft Office
Medical terminology background and strong insurance background required. Knowledge of ICD-10 coding, physician orders, medical necessity ABN regulations
Must demonstrate strong service-oriented behavior and serve as a role model to others
Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 35 wpm and demonstrated computer proficiency
Familiarity with insurance plans, such as Medicare, Medicaid, private and commercial is required
Familiarity with insurance eligibility tools such as HDX, HealtheNet, Omni Pro, ePaces, and any other online tools
WORKING CONDITIONS
Must be able to work evenings, weekends or extra hours to cover PTO, major project implementation, equipment failures, and cover in the absence of Patient Access Supervisor. Must be flexible to work all shifts when needed
Must also possess the stamina for sitting, standing or walking for prolonged periods of time
Must be able to physically maneuver registration equipment efficiently
REQNUMBER: 28963