Shire Jobs

Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Position Overview: Astound Broadband is currently searching for a Senior Sales Engineer-GEMS. The Senior Sales Engineer - GEMS is the technical subject matter expert (SME) supporting a Strategic Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Senior Sales Engineer - GEMS will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements. The Senior Sales Engineer - GEMS will have experience supporting strategic customers in identified industry verticals including financial, medical, local and state government, etc. This candidate may have the ability to live in WA, CA or OR, as this will be a hybrid role. The frequency of market visits will vary, depending on business trends. The travel for this role will not exceed 50%. Essential Job Functions Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Senior Sales Engineer - GEMS will provide technical sales support for Astound's Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer's technical team to bridge the need of Astound's products and services. Works as part of the presales account team to market and sell Astound's line of services including BCI, DIA, Voice, SD-WAN, Ethernet, wavelength and other Enterprise services. The Senior Sales Engineer - GEMS will also be responsible to be a key stakeholder of a specific product to support the Sales Engineering organization and account teams. This will include being responsible for updating training materials, product updates, and account team onboarding. The primary position responsibilities will include, but are not limited to: Attend customer meetings in person and via the phone/web. Assists representatives and customers with selecting the best Astound products and services to meet their needs Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests. Builds relationships with customers serving as the technical liaison from pre-sales to post-sales. Required to follow the Company's and industry technology trends through self-study, formal training, and certifications Provides technical training and development to support the Enterprise Account teams. Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary. Consistent exercise of independent judgment and discretion in matters of significance Perform other duties as assigned Understand our Operating Principles; make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them prom