Job Information
Wolters Kluwer Senior Sales Business Retention Associate, Software *Hybrid Remote* in Kennesaw, Georgia
*This a hybrid remote position requiring working from our Kennesaw, GA office on a weekly basis*
Wolters Kluwer Tax and Accounting North America invites individuals who are passionate about helping to create the future of tax and accounting to join our team!
As a Sr. Sales Business Retention Associate for Wolters Kluwer Tax & Accounting; you will perform inside sales activities related to the existing customer base. Your primary responsibility is to secure the various software product renewals, increase revenue through upselling and delivering on annual price increases. Additionally, you will be responsible for generating, uncovering and forwarding leads to the appropriate sales channels. You will report to the Manager, Sales Business Retention – Tax & Accounting North America.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Learns full line of Tax & Accounting software products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
Handles renewal activity for Tax & Accounting software customers to effectively promote and facilitate a positive renewal environment for the customer
Handles add-on sales activity and other sales services
Executes the sales process for Tax & Accounting Software products and services by staying fully informed of the prescribed sales process
Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and presents to management for implementation consideration
Effectively tracks and manages renewal cycles throughout the year
Manages additional high-profile accounts for tax compliance
Other duties as assigned by Manager/Supervisor
QUALIFICATIONS
Education: BS/BA degree in a business-related field; Or if no degree, equivalent years of relevant work experience
Minimum Experience:
Two or more years of experience in a sales/account management, customer service or customer facing role including:
Experience using online presentation tools (MS Teams/WebEx)
Excellent verbal and written English language skills
Preferred Experience:
2 or more years of B2B retention/renewals or inside sales experience working with an intangible product; preferably SaaS/software subscription based products
Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module)
Working knowledge of Tax & Accounting industry and Audit principles, practices and terminology
Proficiency with Salesforce.com or other comparable CRM application
Additional Skills, Knowledge & Abilities:
Demonstrated ability to work independently and meet deadlines consistently with minimal supervision
Demonstrated ability to create positive working relationships with customers, co-workers and leaders
Strong customer service and interpersonal skills
Good organizational skills and ability to prioritize work effectively to meet business needs
Ability to work flexible schedule and manage overtime as required meeting objectives during peak season
#LI-Hybrid Remote
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.