Shire Jobs

HOUSING AUTHORITY CITY OF KENNEWICK (KHA)

JOB DESCRIPTION

TITLE:                                                Intake/Eligibility Coordinator  

REPORTS TO:                                  Director of Property Management

CLASSIFICATION:                          Non-Exempt                      

POSITION SUMMARY:

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The Intake Eligibility Coordinator will perform diverse and multifaceted duties for the KHA.  The position will process housing program applications for federally subsidized housing programs and assist with online application system. Staff member will review applications for eligibility, maintain housing program applicant waiting list(s), promote housing programs and services, maintain agency's master active and archive file system (applicant and tenant files), conduct general receptionist duties in answering multi-phone line system, screen and forward calls, record messages, greet and direct visitors, general public and clientele, provide accurate and efficient agency information to inquiries, conduct general clerical duties in scheduling applicant grievance hearings, clerical support to department staff and Administrative Assistant. Staff member will need to perform all duties with efficiency and full compliance with Housing Authority, HUD, Fair Housing, Washington State Landlord Tenant Laws Federal, State, Local and other applicable laws, procedures, policies and regulations. Coordinator must be Bilingual English/Spanish.  Kennewick Housing Authority (KHA) is an Equal Opportunity Employer M/F/H

[Essential Duties and Responsibilities:]{.underline}

[Performance Area #1:]{.underline}    Intake:  Housing Program Applications:

• Receive and fully process housing program waiting list applications for federally subsidized housing programs for eligibility including but not limited to determine eligibility for individual household  member status, household income, allowable deductions, Housing Authority local preferences, appropriate household unit bedroom and voucher size, rental and criminal history checks, prior participation in subsidized housing programs, estimated tenant gross rent, tenant rent, utilities, etc., with accuracy and efficiency and in compliance with Housing Authority, HUD, Fair Housing, Washington State Landlord Tenant Laws and other Federal, State, Local applicable laws, procedures, policies and regulations; assist applicants who may have difficulty accessing on-line application system;
• Conduct necessary follow-up actions (in person, in writing, phone, etc.) to obtain appropriate and necessary documentation/verification needed to determine application eligibility, interview individual housing applicants as necessary by use of effective, professional communication skills in order to communicate with a wide range of diverse populations utilizing the language line, when appropriate;
• Maintain applicant physical and computer database files regarding required information/verification, review files for program compliance to ensure all documentation, information, and signatures are current, consistent, complete, and accurate;

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``` - Prepare and issue applicant eligibility determination notices for housing programs waiting list(s) through written correspondence with use of professional and efficient written communication skills; - Schedule applicant appeals/grievance hearings regarding denial or ineligible applications, efficiently explain hearing procedures, take appropriate and efficient action based on final hearing determination, accurately and efficiently document actions in applicant physical and computer database files.