Shire Jobs

Indian Preferencein hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employers expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Summary

Shelter Support Staff provide support to shelter residents during overnight and weekend hours week on/week on 12 Hour Shifts from 7:30 p.m. to 7:30 a.m. Responsibilities includes providing a safe, clean environment, supporting and assisting guests residing in shelter, and documenting any safety/security concerns or rule violations.

Job Duties and Responsibilities

• Communicate necessary guest information to day staff to keep them informed.
• Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests.
• Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, and more).
• Maintain safety and security of shelter property, and report concerns to Housing Director/On Call or to the authorities.
• Ensure the privacy and safety of other guests by not confirming identity of other guests, and by not allowing anyone other than guests, staff, or case workers.
• Maintain the cleanliness of shelter through performing housekeeping tasks outlined in Staff Task Lists (ex. sweeping, mopping, disinfecting).
• Complete Shelter checks in guest areas and guest belongings with Security Officer or Program Director as necessary.
• Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.
• Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues in the daily log or to Housing Director as needed.
• Document in shift notes at least once per shift and complete proper documentation; including but not limited to task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.
• Ability to pick up/drop assigned work shifts as needed.
• Complete shadowing tasks as assigned when new team members join the support staff team.
• Attend regularly scheduled meetings and training.=
• Other duties as assigned.

Minimum Qualifications (Education and Experience)

• High School Diploma or equivalent.
• At least one-year experience working in a customer service setting.
• A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients.

Preferred Qualifications (Education and Experience)

• Minimum of 3 years experience working in a public service or social services setting.
• Minimum of 3 years experience in crisis intervention and problem solving with the ability to diffuse situations without heightening the conflict.
• Understanding of, or willingness to train in, areas such as trauma-informed care, mental health first aid, and de-escalation.

Necessary Knowledge, Skills, and Abilities

• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
• Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
• Skills in operating personal computers using a variety of computer software.
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to work independently as well as with teams.

KIC Competencies

Cultural Competency:Tobe respectful and responsiveto the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time andoccurs along a continuum.

Commitment:To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service:Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication:Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability:Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Working Conditions

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 40 pounds independently and occasionally li