Job Information
Linnaeus Veterinary Receptionist in Kingston, United Kingdom
Job Title: Veterinary Receptionist
Salary: £24,985 per annum
Location: Vet4Life Teddington, Shepperton, Surbiton
Job Type: Permanent, Full-time
Hours: 42 Hours per week.
Are people, pets and positivity your thing?
If so, we would love you to join our fantastic front-of-house team here at Vet4Life!
We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Roles and Responsibilities
You will be a vital part of the customer service relationship as you will be the first point of contact for new and existing customers.
You may be required to work at any of our clinics in Surrey and South West London, all of which are located close to great public transport links, so flexibility is desirable.
Duties will include:
Welcoming clients and their pets upon arrival
Delivering gold standard customer care at all times
Booking appointments and follow up appointments using our EzVetPro Practice Management System
Help to promote our Vet4life Family Plan so that pets are receiving their preventive healthcare regularly
Keeping the front of house clean and presentable
Administrative duties
Completing and submitting pet insurance claims
Debt management
Liaising with clients regarding queries, appointment bookings and medication collections
Processing food and medication orders made by the clients and the vet team
Taking payments, cash handling and banking
Essential Experience
The role will require a love of animals, great administration skills, ability to multi task and a desire to get things done.
Previous Customer facing experience (1 year minimum)
Strong administration and organisation skills
Flexibility to support our three practices
Key Skills/Characteristics:
Good communication and organisation skills
Commitment to delivering outstanding customer care
Polite and courteous
Enthusiastic about animal care and pets of all shapes and sizes!
Patient and diplomatic
Team player
Computer literacy (very important)
GCSE Math C grade or above (or equivalent)
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a multi-site small animal primary care practice based across Surrey and Middlesex.
Our vision is to provide the very best, community based veterinary care in the South West, where pets and their owners will always come first.
Our committed certified veterinary team and well-equipped practices ensure we can tailor to any patients needs with compassion, care, and empathy.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk