Kuehne+Nagel Customer Service Representative in Kitimat, British Columbia
We are looking for a Customer Service Representative for our Contract Logistics division/office based in Kitimat.
The Customer Service Representative maintains excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will be reporting directly to the Warehouse Supervisor. #LI-Onsite
Respond to incoming calls and customer inquiries
Communicate with carriers, customers, and customer suppliers
Provide updates on order inquiries
Manage claims and investigation flow ups
Assist other Customer Service Representatives in daily tasks
Manage Service KPI’s and reporting metrics
Expedite rush order requests and follow up
General administration task in supporting shipment document flow
Manage order exceptions to last minute customer requirements
Promote safe work environment and support EHS policies
Work with Supervisor and Management team to enhance service levels
Coordinate shipments additional shipments with transport department
Manage high call and business process volumes
Coordinate / data input details for client KPIs around transport services
Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
Pursue continuous improvement initiatives to guide increased productivity and service levels
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
High School Diploma or Equivalent.
Microsoft excel (can generate and maintain reports)
1-3 years prior customer service experience is beneficial
Experience in 3PL Warehouse environment is beneficial
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.email@example.com with the nature of your request. We will answer your inquiry within 24 hours.