Job Information
KeyValue Software Systems Customer Support Executive in Kochi, India
About KeyValue
KeyValue is a product development start-up, building highly scalable web and enterprise class software with a team of engineers specialised in Core Product Development.
We have the single-most vision of being the best product development start-up from India and to reach it, we have a single strategy: That of creating the Best of all Talent Pools and the Best of all Work Environments ever possible!!
In our belief, every man is truly the owner of his/her work, his craft and can do the best when each sailor sailing on our ship can see the horizon that we all are sailing towards. For us, the best talents are the open-minded, ever-learning and all-embracing ones. We create, live and code on the cloud.
We are looking for a dedicated and enthusiastic Customer Support Executive with 1+years of experience to join our team. The ideal candidate will be the first point of contact for our customers, providing timely and effective solutions to their inquiries and issues. You will work closely with our product and engineering teams to ensure a seamless customer experience.
What you will do:
Customer Interaction: Handle customer inquiries via phone, email, chat, and other communication channels.
Issue Resolution: Troubleshoot and resolve product-related issues, escalating to relevant departments when necessary.
Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service.
Documentation: Maintain accurate records of customer interactions and issue resolutions.
Feedback Loop: Collect and relay customer feedback to the product and engineering teams to drive product improvements.
Training & Knowledge: Stay up-to-date with product knowledge and changes, and provide customers with accurate information.
Team Collaboration: Work closely with other departments to ensure a seamless customer experience.
What makes you a great fit ?
Strong communication skills, both written and verbal.
Ability to manage multiple customer interactions simultaneously.
Proficient in using any customer support software.
Problem-solving skills with a customer-first mindset.
Patience, empathy, and a positive attitude.
Ability to work independently and as part of a team.
Experience in a customer support or similar role, preferably within a product or technology company.
Bachelor's degree in any discipline (preferred).