Job Information
Concentrix Associate, Sales Support in Kuala Lumpur, Malaysia
Job Title:
Associate, Sales Support
Job Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
•Live chat
•Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
Responsibility/Activity
Escalate clients' requests and complaints to appropriate channels.
Update clients about their requests and complaints status accordingly
Gather client's feedback, identify problem trend and report to supervisor for discussion or
Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
Minimum 3 years’ experience in Technical support and Customer Service
Have understanding about E-commerce
Understand Software and Hardware
Excellent verbal and written communication skills in English
Education level: Diploma and above
Minimum 2 years’ experience in IT or relevant experiences
Be familiar with the Computer and Laptop
Able to support APJ hour : 8am - 5pm
Basic knowledge about Excel
Knowledge on Javascript and/or Cloud Development
Have sales representative experience.
Having technical customer support is an advantage.
Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
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